Customer Service Representative

CONTACT INFOMATION

Christine Crouse E-mail:

*********@*******.***

***** ******* **** *****: 215-***-****

Philadelphia, PA 19154

OBJECTIVE

To obtain a position that utilizes my experience in customer service,

collections and banking.

WORK EXPERIENCE

Dates Employed Job Title

Company

5/2012 - 09-2014

Accounts Collections Representative

Phillips and Cohen

Westhampton,

NJ

Maintained accounts receivables for Citibank, prioritize

collection effort with the goal of minimizing bad credit

expense at months end, communicate with customer over the

phone to help them resolve their outstanding balances,

ability to work in a team environment, multi-task with

strong organizational skills and computer skills with

Windows, Microsoft and Java.

8/2011 - 3/2012 Senior Collections Representative

MRS/BPO

Cherry Hill,

NJ

Maintained Marblehead and Sallie Mae student loans, skip

tracing using credit reports, accurate & DAC, experience

with inbound & outbound auto dialer Artiva system, provided

complete and accurate information to clients with a

professional & mutli-tasked work attitude and displayed the

ability to work in a team environment.

11/2008 - 6/2011 Collections Representative

Monarch Recovery Management

Philadelphia,

PA

Maintained accounts receivables for Citibank, heavy auto

dial volume of incoming calls, skip tracing and reading of

credit reports.

11/2003 - 7/2008 Senior Collections Representative

Sallie Mae Financial

Mt. Laurel,

NJ

Maintained accounts receivables, handled heavy volume calls

of customer inquiries, maintained client relationship with

follow up calls, breaking delinquencies on past due

accounts, skip tracing and reading of credit reports,

implemented all customer service policies and utilized time

management.

2/1998 - 6/2003 Collections Representative

First Consumer National Bank

Spiegel Group

Bensalem, PA

Maintained account receivables collecting on 30, 60 & 90

day delinquencies, skip tracing and reading credit reports.

EDUCATION

Dates Attended School Degree

Location

9/1970 - 6/1974 Woodrow Wilson High School or

equivalent Levittown, PA

SKILLS

Skill Name Skill Level Last

Used/Experience

Knowledge of auto dialer systems & FDR Windows Expert

Currently used - 12 years

REFERENCES

Reference Name: Cathy Brown

Reference Company: Sallie Mae Financial

Reference Title: Supervisor

Phone: 215-***-****

Type: Professional

ADDITIONAL INFORMATION

I have certification in Fair Debt, Credit Regulation Act and Bank Security

Act.

Contact this candidate