Customer Service Executive Assistant
Resume:
Tammy M. Roth
Contact Phone: 909-***-****
E-mail: ********@*******.***
SKILLS: Skills, Administrative Writing Skills, Microsoft Office Skills (Internet Intermediate
Microsoft Office Suite, Microsoft Outlook, Excel, PowerPoint), Reporting, Managing Processes,
Organization, Analyzing Information, Professionalism, Problem Solving, Supply Management,
Inventory Control, Verbal Communication
WORK EXPERIENCE
Case Manager/Event Coordinator
July 2013-December 2013
Heather House Homeless Shelter/Fairfield, CA
Answered Multi-line phones, intake and drug tests clients. Case Managers were responsible for
filling out daily reports about individual clients and families and transform them over to
Microsoft Word, Excel, PowerPoint, and the business own computer program system. Educated
families and individuals of job search, options of education, and counseling through internet
research. Coordinated charity events through phone calls, customer service skills, E-Mails, and
many other meetings and driving to locations. I performed work ethics, procedures, and policies.
Claimant Assistant
April 2012-June 2012
Deepwater Horizon Settlement/Fort Walton Beach, FL
Answered claimants’ questions about their claims, interviewed clients, and gave them
information of the procedures and steps that will take place during the trial of the lawsuit. Help
the claimants file their claims online and on hard copy if necessary. Informed the claimants of
their options in filing their claim and what their options were in their own personal situation.
Performed correspondence between the clients and the attorney, and entering information about
the clients’ claims into the company’s system. Performed faxing, copying, Excel, company’s
programming system, outlook emails.
Child Care Provider
February 2008 - September 2009
Juliet’s Daycare Fayetteville, NC
I cared for children from ages of 0 months to 5 years of age. Changed diapers, fed them at
breakfast, lunch and sometimes at dinner time. Performed Microsoft Word, Excel, PowerPoint,
and Book-keeping. Performed scheduling of employees, and the tasks of keeping a record of
work performance, time work is performed, and scheduled educational field trips for the
children.
Customer Service
March 2007 - September 2007
Amway Furniture Columbus, GA
Retail
Call perspective customers to come into the store to become members of the program that we
offered. Answered questions were asked by the clients and other employees. In addition, gave
information for inquiries about the company.
Supervisor
June 2001 - September 2005
R.A Mundie /Harrisburg, PA
Transport and Storage – Materials/Warehouse
In charged of 60-80 workers (depending on what season it was). Answered phones, faxing,
typing, emails, GPS system, solved problems that customers and stores may have. Other office
responsibilities that were asked of me from the owner of the company. Dispatching drivers to
their next delivery site when they were having problems knowing where their next delivery site
was. Prepare or maintain employee records, prepare reports, modify work procedures or
processes to meet deadlines, monitor worker performance.
Receptionist/Secretary/Executive Assistant/Paralegal
1999-2001
Kelly Services/Harrisburg, PA
Answered multi phone lines, faxing, filing, emails, Internet, and various office duties that were
expected of me. Made travel arrangements for the CEO. In addition, I took messages for other
employees when the caller did not want to leave a message via voicemail. As a Paralegal
Specialist, I research for information about certain cases when necessary for the attorney or
attorneys that were working at the law firm. Also wrote letters to clients in regards of their
complaints towards the utility companies and schools.
EDUCATION
Bachelor’s Degree
February 2010- December 2014
Florida Institutional Technology
Melbourne, Florida
Major: Clinical Psychology Minor: Child Psychology GPA 3.0
Associates Degree
July 1997- October 1999
Academy of Medical Arts and Business
Major: Paralegal Specialist. Graduated on Dean’s List with a GPA of 4.0
Tammy M. Roth
Contact Phone: 909-***-****
E-mail: ********@*******.***
REFERENCES
Fran Miller
Co-Worker/Personal
Shannon Sawyer
Personal
Alvin Ashford Sr.
Co-Worker/Personal
Gail Kelley
Work Reference
Iashia Reed
Co-Worker/Personal
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