Sr Desktop Support Technician
Resume:
Christopher M. Benner
Crosby, TX 77532
Cell: 281-***-****
Email: *****************@*****.***
Profile of Qualifications
14+ years of IT experience
8+ years experience with Inventory and auditing.
Over 5 years experience in management and training.
In 2009, started a small mobile computer repair business that has
flourished with customer referrals and word of mouth.
Possess excellent planning, organization, time management and decision-
making skills.
Skilled at learning new concepts quickly and efficiently.
Dedicate to provide exemplary customer service and support.
History of Work Experience
03/2009 - Present bits n' Bytes Computer Service and Repair
Crosby, TX
Owner/Operator, IT Technician
IT technician for my small local computer repair company which services
150+ residential and commercial customers on a part time basis. Directly
interacts with each customer on an as needed basis.
Install systems, set up wired and wireless networks, install and configure
user rights for company applications and train employees on use of company
applications and network connectivity.
Troubleshooting and repair services for individual and corporate clients.
Order, build, and setup new desktops systems under customer given specs and
requirements.
Accountable for all customer satisfaction as the business thrives on
referrals and word of mouth. Holding a good reputation is key to repeat
business.
Responsible for all IT equipment and tool purchases.
Local sponsor for school projects and fundraisers.
Consulting with business and residential customers on their IT needs and
requirements to improve their overall information infrastructure.
08/2013 - 4/2014 CTG Incorporated (Computer Task Group) / U.S. Steel
Corp Houston, TX
Sr. Deskside IT Support Technician
Deskside IT services for over 150 computers and devices and more than 100
users on a daily basis in a manufacturing environment.
Configuration, maintenance, monitoring, and troubleshooting of desktop and
server hardware and software.
Administered security to applications, networks, and systems within the U.
S. Steel environment
Processed and resolved customer requests and problems through HP Service
Manager, Maintaining SLA for support in owning help desk tickets from
opening to closure.
Support of data and voice network technologies including Voice over IP,
Mobile Device (Blackberry, Apple and Android ) audio/video conferencing.,
Wired and Wireless network devices; including security equipment.
Coordinated and performed required network outages for routine and non-
routine or emergency maintenance on failed IT equipment.
Directly impacted the corporation by performing daily activities that
included hardware, software, and PC support, performance monitoring and
customer service for our internal and external customers.
06/2008 - 08/2013 United States Steel Corporation (Tubular Processing
Division) Houston, TX
Inventory Control Supervisor (Shift Manager)
Managed the daily activities within the Inventory Department including
employee scheduling to meet plant production requirements.
Planned and directed production activities for products in keeping with
effective operations and cost factors.
Ensured that Safety meetings were attended regularly, rules are adhered to,
proper protective equipment is available and worn, while reporting all
incidents and investigating properly.
Responsible for creating weekly and monthly reports for storage and
production.
Managed activities to meet departmental requirements and coordinates
efforts with other areas/departments.
Generated Monthly pipe inventory storage reports.
2/2007 - 04/2008 Valued Services of Texas/Purpose Money
Houston, TX
Store Manager/Training Sales Manager
Managed a community financial center which provided loans, credit cards,
and other various financial tools
Directly responsible for training of new employee for multiple locations as
certified company trainer
Greeted patrons, assisted and closed financial loan contracts
Managed scheduling, contract records and all financial reports
Collections of outstanding contracts
Responsible for all store marketing and business growth and achieving
corporate set monthly revenue goals.
Awarded company bonus for new store growth in 2007
09/1999 - 02/2007 Total Wireless, Incorporated
Houston, TX
IT Deskside Support Technician
Deskside IT services for a multi-unit retail wireless company (5 locations)
Responsible for deployment of all IT equipment and systems throughout the
company environment
Reported directly to the CEO of all company IT needs and direction.
Advanced Break/Fix support for all desktop/laptop systems
IT delivery and Project Management Technology Architecture and Integration
Administered security to networks and systems within the company
environment.
Configuration, maintenance, monitoring, and troubleshooting of desktop and
server hardware and software.
Responsible for eCommerce Strategy and Development (Company Website
deployment and Inventory Integration)
IT equipment acquisition from approved vendors while handling receipt and
inventory of products
Miltary Service
United States Navy: 1995-1998, Honorable Discharge
Graduated Naval Submarine School
Prior Certification in radio electronics, radar system operation and
repairs, damage control
Federal Safety training (OSHA standards and compliance)
Education
Orange High School, Orange, CA 1991-1995, Graduated with diploma
11 College Credit Hours from various Military training programs, including
Electronics and Communications
Computer and IT Skills
Advanced ability to perform complex troubleshooting and analysis of PC
hardware, PC operating systems (Win95, WinNT, Win2000, WinXP, Windows 7,
Windows 8) and office automation software
Advanced knowledge in Windows operating systems and configuration.
Advanced knowledge in Microsoft Office Suites
Experience with Active Directory, Citrix platform, Oracle, Remote access
using Landesk and other various applications
Hardware and Networking: Windows Server 2003 and 2008, IBM PC-XT, AT, PS-2,
PC clones, Network Adapters (NICs), TCP/IP, IPX, Routers, Switches etc...
Ability to terminate CAT5, 5e, 6 cables including wall jack installation
Internet and Network navigation (including WAN, VPN, and LAN, Active
Directory)
Network and local printer troubleshooting and repair
Experience with Siemens NX 8. 8.5, 9 support, CA ServiceManager
Experience with Cisco VoIP, Tally systems, AutoCad, Gagetrak, and other
various pipe systems.
Contact this candidate