VISHAL JAISWAL

Email: acgcy0@r.postjobfree.com Contact Number: 770-***-****

SUMMARY:

> Around 8 years of Experience on Siebel CRM applications like Siebel

Communications, Siebel Financial Services, and Siebel Call Centre,

Sales and Marketing.

> Extensive experience as System Analyst in design, development,

deployment and implementation of Siebel CRM 8.0, 8.1

> Having client facing experience. Interacted with client for gathering

requirements, data modeling, end user trainings, user acceptance

testing.

> Key Skills are Siebel-Configuration, eScript, Workflow and hands on in

EAI precisely Integration workflows, Web services.

> Having a vast experience in all phases of software development life

cycle including requirement analysis, SRS design, feasibility

analysis, high level and low level designs, implementation and

documentation.

> Highly proficient in Siebel Configuration, Scripting and Workflows.

> Extensively involved in Siebel development right from inception to

implementation.

> Having a rich experience in configuring Siebel Workflows, Workflow

policies.

> Expertise in configuring Siebel email Inbound & Outbound Integrations.

> Efficient in handling critical change requests coming from customer

end within a stipulated time frame. Possesses excellent time

management skills in tackling various issues.

> Excellent written and verbal communication skills and the ability to

perform independently as well as in team environments.

> Excellent at understanding business requirements, having an analytical

approach in problem solving and working towards improving customers

experience.

> I have the aptitude and capability to learn new things and

implementing the same in my work.

> Excellent Knowledge of Siebel development best practices. Has ability

to clearly articulate and present technical solutions.

> Excellent in Managing and coordinating the resources and processes to

deliver software products.

Core Technical Competencies:

Technologies Siebel (8.0, 8.1), VSS, Toad, REMEDY, MKS,

Putty,Winscp, Sql Developer

Siebel Skills Configuration, Scripting, Workflow and EAI

Vertical Application Siebel Power Communication, Siebel

Financial Services, Siebel Partner

Management, eServices, eChannel and Siebel

Sales

Languages eScript, PL/SQL, C, C++, Shell Script

RDBMS/DBMS Oracle 11g, 10g etc

Operating System UNIX, WINDOWS

Tools VSS, Toad, REMEDY, MKS, Putty,Winscp, Sql

Developer

Certification:

> Siebel 8 Consultant Certified expert from Oracle University in July

2010

PROFESSIONAL EXPERIENCE:

Client: Xerox, Lewisville, TX Mar 2014 -

Till Date

Project: Technical Support Escalation Tracker

Role: Siebel Configurator / Team Lead

Responsibilities:

. Worked as Project Lead and Business Analyst at client location.

. Business Walkthrough for different interfaces and developed

functional, Technical design, Data Mapping sheet and Data Model for

development team.

. Closed gaps and provided solution for complex data load from legacy

system to Siebel.

. Interacting with client for requirement analysis, client's needs &

expectation about the application to be developed.

. Assured that all Artifacts are in compliance with corporate SDLC

Policies and guidelines.

. Translating requirements and process flows into Siebel-specific

functional design which are in liaison with Siebel best practices

. Ability to convince and obtain consensus across stakeholder groups.

. Coordinating with offshore team for analysis & feasibility of the

client's expectations.

. Managed a team by ensuring the delivery of assigned components and

communicating information to the team and to the management.

. Siebel application development as per design documents which would

include working with Siebel tools and Siebel client

. Writing eScript (Server and Browser) to achieve required

customization.

. Designing and developing workflows, workflow policy, workflow policy

action and business services to meet user requirements.

. Creating Views, Applets, Screens, Business Components, Business

Objects.

. Creating List of values, state models, symbolic URL at Siebel Client

side.

. Modified Business Component Fields, User Properties, Links, MVL, MVG

and Join to meet new user requirements.

. Performing unit testing for developed code.

. Participating in defect triage.

. Root cause analysis, fixing defects and assisting in fixing defects

during testing phases using Quality Center.

. Review of code fixed for defects.

. Logging service requests and interacting with Oracle support if needed

. Part of the team during pre & post Go-Live of the Application

. Assisting client's infrastructure team during migration of client side

data like list of values, positions, responsibilities, views etc.

. Validation of instance after code migration and fixing gaps.

. Being part of the user training during UAT phase.

. Training end users on the application developed.

. Implementing the client user's needs before Go-Live.

Environment: Siebel 8.1, Oracle 11g, Windows

Client: Xerox, Lewisville, TX Nov, 2013 - Feb

2014

Project: XNAIS Migration

Role: Siebel Configurator / Team Lead

Responsibilities:

. Worked as Project Lead and Business Analyst at client location.

. Interacted with Client to gather requirement and understood BRDs.

. Business Walkthrough for different interfaces and developed

functional, Technical design, Data Mapping sheet and Data Model for

development team.

. Helped in development by working on complex requirements in Siebel

myself.

. Daily Standup Meetings with Product Owners and team members.

. Customized Applets, Views, Screens and Applications.

Environment: Siebel Tools 8.1, Oracle 11g

BIRLASOFT PVT LTD, Noida, INDIA Apr, 2011 -Nov, 2013

Client: Xerox, Rochester, NY

Project: XNAIS & PRM Production Support

Role: Siebel Configurator / Team Lead

Responsibilities:

. Providing Adaptive, Corrective, Perfective Application Production

Support.

. Standup Meetings with Product Owner and team members.

. Assigning issues to team and tracking them till there closure.

. Provided Solutions for various incoming bugs.

. Scoping and Estimation of Enhancements.

. Supporting Existing User in all functional Processes.

. Assisting client in audit Support and Security Compliance.

. Following SCM build processes in delivering bug fixes.

. Supporting all other integrating applications in enhancements.

. Monitoring all application related jobs and send daily status report

to client.

. Successfully, set up batch Jobs using Shell script, PL/SQL, and IFB.

Environment: Siebel Tools 8.1, Siebel PRM, Oracle 10g, Putty, Windows.

Client: SIRVA, US

Project: QLAB Spring Release

Role: Sr. Siebel Consultant

Responsibilities:

. Accomplished the implementation of Lead Management and Partner

Collaboration.

. Preparing detailed technical design documents.

. Siebel Configuration at multiple levels like but not limited to

Applets, View, Screens, Business components, Business Objects, Joins,

MVL, Links, Access Control, positions, responsibilities, LOV,

Drilldowns, Toggle applets ( Static & Dynamic ), Picklists, MVG,

custom buttons,

Constrained pick lists, Extension of columns and tables, .Symbolic

String and Proficient in e-Script

. Creation and logical grouping of Siebel Objects types and definitions

using Joins and Links, and attaching them using Join specifications

and Business Object Components.

. Customization of Object Definitions in the Business Object layer.

. Making Use of Vanilla Business services and configuring Custom

Business Services

. Provided estimation cost for new requirements and solutions for

various existing issues.

. Preparing Technical document as per requirement.

. Keeping a daily track on the development status and assigning work

ownership to team members and keeping track of it.

. Technical Implementations like Configuration, Scripting, Workflows,

Outbound E-mail functionality, Workflow Utilities, DVM Rules, RCR.

. Responsible for resolving and managing the day to technical issues.

. Extensively involved in using e-Script to code the Siebel events and

implement business logic at client level

. Creating the company structure using divisions, organizations,

positions, users, and employees

. Configure and administer audit trails for different screens

Environment: Siebel Tools 8.0, Oracle 10g

Client: GE, US

Project: Red Tail Titles

Role: Siebel Configurator

Responsibilities

. Study of Requirement documents and high level functional design

documents.

. Preparing detailed technical design documents.

. Customization using Siebel Tools: Involved in design and development

of User interfaces Layers like Applets, Views and Screens.

. Creation and logical grouping of Siebel Objects types and definitions

using Joins and Links, and attaching them using Join specifications

and Business Object Components.

. Customization of Object Definitions in the Business Object layer.

. Involved in the customization of Static and Dynamic pick lists.

. Developed Workflows, Workflows Policy.

. Extended the functionality through e-script.

. Involved in adding business logic into the applications using the User

properties.

. Making Use of Vanilla Business services and configuring Custom

Business Services

. Involved in Creating Unit Test cases

Environment: Siebel Tools 8.0, Siebel Financial Services

IBM, Noida, India Sept 2007 - Apr 2011

Client: Vodafone, Spain

Project: SFA Siebel Implementation

Role: Siebel Consultant

Responsibilities

. Study of Requirement documents and high level functional design

documents.

. Preparing detailed technical design documents.

. Customization using Siebel Tools: Involved in design and development

of User interfaces Layers like Applets, Views and Screens.

. Creation and logical grouping of Siebel Objects types and definitions

using Joins and Links, and attaching them using Join specifications

and Business Object Components.

. Customization of Object Definitions in the Business Object layer.

. Involved in the customization of Static and Dynamic pick lists.

. Developed Workflows, Workflows Policy.

. Extended the functionality through e-script.

. Involved in adding business logic into the applications using the User

properties.

. Making Use of Vanilla Business services and configuring Custom

Business Services

. Involved in Creating Unit Test cases

. Involved in Preparation of Test Logs which is used for Designers to

Review the Technical Implementation.

Environment: Siebel Tools 8.0, Siebel Financial Services

Global Logic India Pvt Ltd, Noida, India Nov 2006 - Sep

2007

Client: Global Logic, India

Project: Kivera

Role: Siebel Consultant

Responsibilities

. Study of detailed technical design documents and high level functional

design documents.

. Customization using Siebel Tools: User interfaces Layers like Applets,

Views and Screens.

. Creation and logical grouping of Siebel Objects types and definitions

using Joins and Links, and attaching them using Join specifications

and Business Object Components.

. Customization of Object Definitions in the Business Object layer.

. Involved in the customization of Static and Dynamic pick lists.

. Extended the functionality through e-script.

. Involved in adding business logic into the applications using the User

properties.

. Involved in Creating Unit Test cases

Environment: Siebel Tools 8.0, Siebel Call Center

EDUCATION: Master of Computer Application from UP Technical University,

INDIA in 2006

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