Technician Technical Support

Sid Montero ***** Jardin Way, Charlotte NC ***** 704-***-**** **********@*******.***

SUMMARY OF QUALIFICATIONS

Experienced Information Technology Professional seeking Technical Support role. Work well independently,

or in a group setting providing all facets of computer support such as troubleshooting, installations, and

maintenance. In-depth knowledge and understanding of numerous software packages and operating systems.

Skilled in providing Customer and End-User Help Desk Support. Identify and resolve technical issues and

concerns. Excellent communication and presentation capabilities.

EXPERIENCE

3/11/2014 – 9/27/2014 RBC Charlotte, NC. Audio/Video Technician

Installation of video cameras, digital projectors, ceiling mount projector supports, audio equipment,

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cable modems, routers, wireless network extenders, POE’s and Fortigate security appliances.

Running and terminating coaxial, audio, and data cables.

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Installing extended length HDMI, VGA w/sound, and component cables over cat 5 extenders.

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Installing POE units.

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2007 – 2013 Compass Group USA Charlotte, NC. IT TECHNICIAN - TIER ONE TECHNICAL SUPPORT

Provided computer help desk support via telephone and “Log Me In” remote communications with end users

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Performed diagnostic and troubleshooting of system issues, documented help desk tickets/resolutions.

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Set up and supported Outlook accounts over Exchange server.

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Supported enterprise wide and stand alone printer issues.

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Assigned guest and permanent corporate wifi privileges.

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Network access password settings.

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Set up and maintained a solutions database with Treepad software

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2002 – 2004 Lifetouch School Photography Matthews, NC PHOTOGRAPHER (PCA International Photography)

2000 – 2001 National Welders Supply Charlotte, NC. IT TECHNICIAN

Software installation, configuration, repair and troubleshooting

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Installation of Antispyware, Antivirus and Antimalware

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Hardware installation, testing, troubleshooting

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PC software and hardware rebuilds

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Building and laying network cabling

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Setting up PC’s to hardwired and wireless networks

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Email setup on exchange server

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Set up automated Data backup

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1997 – 2000 Josten’s Photography Staten Island, NY PHOTOGRAPHER

1996 – 1996 Outwater Plastics Woodridge, NJ DATA MANAGEMENT

Producing management data reports in a manufacturing environment

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1994 – 1995 USA Security Services Hackensack, NJ DATABASE MAINTENANCE

Security monitoring database services

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1989-1992 Empire State School Photography Fort Lee, NJ PHOTOGRAPHER

EDUCATION

2012 – 2012 Central Piedmont Community College Matthews, NC Certified Microsoft Access programmer

2010 – 2010 Central Piedmont Community College Matthews, NC Certified Oracle database management

1986 – 1987 The Computer Learning Center Paramus, NJ Certified IT Tech, Cobol, RPG, Basic programmer.

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