Customer Service Sales

HENRY WRIGHT ***-** ***th Street, Saint

Albans, NY 11412

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*********@*******.*** . Cellular 347-***-****

Objective

To obtain a customer service or any position providing an opportunity to

use my 18 years of expertise in the customer service, retail or hospitality

industry. Where experience communicating clearly and accurately is

necessary.

Experience

New York Transit Museum, Brooklyn, New York 2001 to Present

Retail Associate/Ticket Clerk

. Communicated with visitors daily

. Communicated information clearly and accurately

. Committed to the assistance and support of others while maintaining a

cheerful and helpful attitude

. Built rapport with visitors and customers through effective and

precise communication

. Assisted visitors with inquiries and provided all pertinent

information

. Answered inbound sales calls and assisted customers with purchases

. Developed credibility and confidence with visitors and customers

. Responded to inbound visitor inquiries regarding tours and special

events

. Successfully pacified hostile or antagonistic callers and negotiated

a mutually agreeable solution by patiently providing alternatives to

reconcile the customer's needs with the company's objectives

. Quickly establish rapport with visitors and customers

. Provided superior customer service and work quality while

demonstrating attention to detail, flexibility and innovation in

resolving problems. Possess effective communications skills, and work

well with others at all levels

. Counted cash; and reconciled charge sales and cash receipts with

total sales to verify accuracy of transactions

. Compiled reports, such as cash receipts, customer-bill charges, and

sales for accounting and management purposes, or supervised clerical

workers preparing reports

Macy's Department Store, Elmhurst. New York 1996 to 2001

Sales Specialist

. Advised customers on new styles, fashion trends, and product features

. Ensured the highest levels of customer service and satisfaction

. Acquired an expertise in customer service and "closing the sale"

. Highly regarded for consistently achieving superior sales results

through leadership, planning, and effective implementations

. Ensured efficient operation of all stockroom and back stock areas

. Directed the placement of monthly sales promotion displays

. Directed sales, product promotions, and technical support

. Controlled all pricing and advertising

. Counted cash; and reconciled charge sales and cash receipts with

total sales to verify accuracy of transactions

Educational Profile

Crown Business Institute, Jamaica, New York 1987

GPA: 3.8. Certificate program concentrating on procedures within an office

environment. Implementing the use of office software, typing, filing and

basic business equipment in an office environment.

REFERENCES AVAILABLE UPON REQUEST

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