Customer Service Sales

Anthony Centeno

Manager

Fresno, CA

******@*****.*** - 559-***-****

Seeking a position which will utilize my outstanding coaching, leadership, and communication skills.

WORK EXPERIENCE

Operations/Warehouse Manager

Toys r us - Clovis, CA -2013 to Present

•Manage truck unload processes

•Manage the warehouse freight levels

•Manage the day-to-day operations of the front end of the store.

•Ensure all team members are trained correctly on warehouse procedures

•Hiring

Store Manager

Rite Aid - Fresno, CA - 2012 to 2013

• Ensure prompt and courteous service is given to all customers

• Oversee the daily activities of a retail store to ensure its smooth operation

• Order merchandise and ensure it is set according to merchandising plan-o-grams

• Oversee daily banking activities and adhere to cash management policies

• Review profit and loss (P&L) and other financial reports to identify sales and expense control opportunities

• Provide leadership and development opportunities for store level associates

• Conduct recruitment and training functions for store level associates

Operations/Warehouse Manager

Jo Ann's Fabrics - Visalia, CA - 2011 to 2012

Manages inventory levels to ensure consistent in-stocks for Guests

• Moves merchandise to the sales floor with team in a timely manner

• Manages cash office duties

• Responsible for achieving sales and operational metrics, driving sales, and increasing operating profit

• Enforces all inventory control programs and achieves perpetual inventory accuracy goal

Operations/ Warehouse Manager

Target - Fresno, CA - 2000 to 2011

Manage the day-to-day operations of the logistics team (early morning/overnight and backroom teams)

• Utilize state-of-the art technology to manage the receiving processes, freight flow and replenishment

transition, productivity results and backroom inventory

• Develop my team by ensuring proper training and certifications are completed

• Supervise my team by ensuring the safety and efficiency of the entire operations

• Recruit, select and develop and retain talented team members

• Supervising, training, and coaching team members

• Appropriately handling all paper work; responsible for all daily operational needs including scheduling and

project supervision

• Supervisory, customer service, and analytical skills developed through past work experiences and academic

background

• Meet deadlines, resolve problems, minimize downtime

• Precise goal setting and motivation, and supervise groups of people in a highly pressured environment

• Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing

program, operational, and personnel policies and procedures

EDUCATION

Business Management

University of Phoenix - Clovis, CA

November 2004 to June 2005

ADDITIONAL INFORMATION

QUALIFICATIONS

• Excellent communication skills, dependability, creativity and problem solving

• Communicate and develop rapport with a wide range of people, including coworkers, management and the

public

• Experience working in customer service and retail

• Ability to multi task without compromise to quality or productivity

• Sound organizational skills achieving results beyond company goals and objectives

SKILLS

• Payroll Management

• Time Management

• Critical Thinking

• Profit and Loss

• Reverse logistics

• Inventory Control

• Detail Oriented

Contact this candidate