Sales Training

H. Rose-Marie Roberts

Phone: 908-***-****

*********************@*****.***

EDUCATION & TRAINING

• Masters of Business Administration (MBA) Trident University International

o Major: Information Technology Management/Military Management

o Minor: International Business

• Bachelor of Science (BS) State University of New York

o Major: Management

• Associate of Science (AS) Johnson and Wales University

o Major: Business Administration

CERTIFICATIONS

• CompTIA Certified Document Imaging Architech (CDIA+)

• CompTIA Certified Technical Trainer (CTT+)

• TESOL/TESL/TEFL Certification Course (100 hours)

MILITARY SERVICE

United States Air Force Retired Reservist 1989-2010

Positions Held:

• Admissions Liaison Officer (ALO)

o Created an initial interest in the Air Force and ROTC programs. Identify, recruit and evaluate college bound students

for admission to the United States Air Force Academy.

• Reserve Forces Officer (RFO)

o Recruited, trained and managed Presidential Appointees to assist the Department of Defense in addressing shortfalls in

manpower.

WORK EXPERIENCE

Rutgers, The State University Of New Jersey Parsippany, NJ 10/2011 - Present

Training Coordinator

• Facilitate training workshops for civil servant employees assigned the New Jersey Title IV-D program. Curriculum includes but in

not limited to:

o Policy and procedures for effective program administration leading to reimbursement of TANF block grants

o Instructing end users on best practices for navigating the Federal certified case management system NJKiDS

o Coaching Law Clerks how to arrive at the correct child support amount using the Guideline function of NJKiDS.

o Co-lead trainer for the Facilitation Skills series for technical support staff and the Professional Development Series for

Managers and Supervisors.

o Co-Facilitated 3-part coaching series as a follow-up to the Professional Development Series of the same name.

o End-user training for Microsoft Excel

• Instructional Courseware Design

1 Page

o Participated in the development of a three-part coaching series for managers and supervisors.

o Part of the development team for a new professional development series for aspiring managers. Developed needs

analysis

o Created step-by-step instructions on how to export Excel and use basic functions to analyze the data

o Authored sections for participated guide to new management tool called Track My Cases.

Reliable Office Systems and Supplies, Inc. Staten Island, NJ 2/2011 – 10/2011

Sales Support Specialist/Trainer:

• Coached new customers how to take full advantage of their Canon imaging equipment, focusing on the money and time saving

features and functions.

• Identified opportunities for further product placement.

• Developed, implemented and coordinated internal training program for sales team.

• Assisted Service Manager on addressing training needs of existing client base.

Canon U.S.A., Inc. Jamesburg, NJ 07/2002 – 1/2011

Senior Field Instructor

• Supported Canon’s nationwide network of imaging equipment dealerships through training workshops.

• Disseminated product information via instructor-led and online training platforms to new and tenured sales professionals.

• Used WEBEX e-learning platform for delivery of all software products using the remote lab for hands-on exercises.

• Participated in courseware reviews of new and existing curriculum.

• Assisted Program Manager(s) with coaching and mentoring of fellow instructors on the appropriate skills to use in an online

training environment.

• Demonstrator at tradeshows.

Consultant

Dendrite International project Bedminster, NJ (Roberts Consulting) 1998 - 2002

• Facilitated product orientation training in both a traditional and virtual classroom environment.

• Taught desktop and hand-held versions of Eli Lilly's sales force automation tool "Institutional Premier Force".

• In depth training was given on all aspects of the proper use of the iPAQ hand held computer.

• Virtual classroom training was delivered using the web-based tool Interwise.

• Bristol Meyers Squibb sales representatives were trained on the proper use of the Fujitsu Pen tablets and software "CALLMAX "

Prudential Group Insurance project Florham Park, NJ (Technisource) 2001-2002

• Conducted classroom and desk-side training for employees in Sales, Underwriting, and National Client Support Center.

• Personnel trained on the proper use of new proposal and case management system.

• Updated course curriculum as needed. Created quick reference guides for the case management portion of the system.

Lucent Technologies project Parsippany, NJ (J.Anthony & Associates) 2000-2001

• Lead trainer for Lucent’s e-business website. Preformed all duties associated with getting new and existing customers deployed

and trained on the benefits and functionality of the web portal.

• Collaborated with Lucent's wireless sales support organization in developing training curriculum delivered via NetMeeting.

• Provided helpdesk support for customers experiencing problems with the website.

Lucent Technologies project Warren, NJ (Kforce Professional Staffing) 1998-2000

• Conducted international and domestic training workshops for sales teams involved in proposal and contract development.

• Training designed to introduce the features and proper use of a new propriety proposal and contract management system.

• Provided superior desk-side support and curriculum development.

• Installed, configured, and provided troubleshooting support for Lotus Notes client's workstations.

• Setup and troubleshoot portable LAN. Performed system test of new software releases.

• Taught workshops emphasizing the opportunity creation and forecasting features for Customer Relationship Management tool.

2 Page

ACCOMPLISHMENTS

• Led preparatory training for Certified Document Imaging Architech (CDIA+) certification resulting in an 85% pass rate for first

time exam takers.

• Co-taught a six week Sales Foundation curriculum for newly hired Account Executives introducing fundamentals of the sales

process, company policies, and product information in order to minimize turnover.

• Increased employee proficiency with new mobile technology allowing personnel to better support their client base more

efficiently.

• Change agent for the deployment of new web-based platform reducing time spent generating leads

• Authored several chapters of the Application Reference Manual for end-users

REFERENCES

• Furnished upon request

3 Page

Contact this candidate