Customer Service Manager

Kathleen E. Earwood

*** ******** **** ***. ? Pierson, FL 32180 ? 386-***-****

Summary of Qualifications

. Excellent understanding of and able to operate all office equipment

including fax machines, copiers, etc.

. Customer service oriented

. Hard Working, able to multi task effectively and accurately

. Outstanding training, leadership, and communication skills

. Strong Organizational skills

. Meticulous attention to detail

. Proficient in Microsoft Word, PowerPoint, OneNote, Quickbooks, etc.

Professional Experience

Blairsville Animal Hospital, Blairsville, GA 2012-

2014

Office Manager/Inventory Manager

. Inventory ordering and management

. Vendor Communication

. Customer Service Specialist

. Managed and organized a multi-employee office

. Assisted Doctors in Dentals and dental extractions

. Assisted Doctors in office visits, and multiple different surgeries

. Coordinated events and marketing

. Supervisor of Veterinary Assistants

Val-u-Vet, South Daytona and Ormond Beach, FL 2009-

2010

Vet Tech to lead tech to Manager

. Managed and organized a multi employee/veterinarian office/hospital

. Responsible for Payroll

. Customer Service, public relations and marketing

. Assisted doctors in exam rooms and surgery

. Maintained inventory, ordering, and reconciled daily operations

Gastroenterology Consultants, Ormond Beach, FL 2007-

2009

Scheduler/Office Assistant

. Responsible for scheduling office visits for multiple doctors.

. Answered multi-line phone system.

. Referral Specialists.

. Prepare doctors daily schedules.

. Responsible for Recalls

. Input Insurance information and verification

Professional Plant Logistics, Inc., Deland, FL 2004-

2007

President/Owner

. Accounts receivable/payable and payroll

. Knowledge of QuickBooks

. Responsible for all truck/Warehouse schedules

. Managed daily operations

. Responsible for tax and corporation filing

Halifax Medical Center Emergency Room, Daytona Beach, FL 2006-2007

Registrar

. Obtain patient demographics.

. Answer multi-line phone system.

. Collected patient co-pays

. Insurance verification.

. Interacted with all hospital staff including doctors and nurses

. Handled transfers of trauma patients to area hospitals

Halifax Veterinary Clinic Port Orange, FL 32118 2001-

2005

Head Veterinary Technician (Manager)

. Managed daily animal care.

. Supervised and scheduled job assignments.

. Assisted in Surgical procedures/and pre-surgical blood work.

. Preformed x-rays, dentals, heartworm tests, etc.

Education

Mainland High school graduated with honors in 2001

Daytona State College to obtain my Paralegal Degree

Daytona State Microsoft Applications Credit for Microsoft 2007 (Excel,

OneNote, etc.)

References

Gail Miller- 1645 Ridge Ave Holly Hill, FL 32117

Phone: 386-***-**** Cell: 386-***-****- Chamber of commerce

Tracey Kephart- Hanging Dog Rd. Murphy, NC

Phone: 828-***-****- Cherokee County Schools

Patsy Hek- Port Orange

Phone: 386-***-****

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