Technical Support Software
Resume:
Anthony Northeran Jr.
Jonesboro, GA 30236
**.********@*******.***
Objective: To obtain a position that will enable me to use my strong
organizational skills, educational background, and ability to work well
with others that will lead to a lasting relationship with your
organization.
Experience:
Desktop Support Technician, Scott & White Memorial Hospital, Temple, Texas,
May 2013 - July 2014
Reimaged laptop and desktop systems via SCCM. Remoted into laptops and
desktops via SCCM. Helped in the software migration of EPIC software.Use of
Service-Now ticketing system. Installed Amber scanner, Zebra label makers,
and barcode scanners. Managed eight buildings for IT support. Assisted in
technical support for coworkers. Provided on-site and remote end user
support. Configured, installed, & troubleshot such programs as: MAK, 3M
Encoder & 3M HIS, GEMS/Remedy, Citrix, Dragon Naturally Speaking, Avaya
Call Manager, Aria, Aris, Caremedic, Midas+, Adobe Acrobat Pro XI, Nuance
PDF Converter, Sequoia, Net Access, Nextgen, Passport, Microsoft Office
2007/2010/2013, Windows XP, Windows 7, Snagit, InterCall, Kronos, Coin,
Microsoft Lync, Microsoft Active Sync, Mobile Iron, Haiku, Canto and
Softlis/Softlab. Installed office printers and label printers on-site and
remotely. Removed viruses from laptop and desktop systems.Provided
technical information through verbal communication, Knowledge Base
Articles, and SharePoint. Assisted other IT departments to resolve issues.
Receptionist & On-Site IT Personnel, Heights Landscape & Garden Center,
Harker Heights, Texas, February 2013 - May 2013
Greeted, assisted and directed guests, workers, visitors and the general
public on any issues. Answered all incoming calls and handled caller's
inquiries. Provided administrative services for the office manager and
processed payments for customers via phone or in person. Worked with
QuickBooks 2013 Premier, QuickBooks POS 10, Microsoft 2007 & 2010, and
QXpress Scheduling software. Configured and maintained Local network.
Repaired and maintained computers and peripherals including desktops,
laptops, file server, and network printers. Configured remote access so
that coworkers were able access company files and shares while in the
field.
PC Technician, Extreme Systems, Harker Heights, Texas, August 2010 - July
2012
Maintained, analyzed, and troubleshot desktop & laptop computer systems,
network printers and related hardware peripherals. Operated in extreme high
pressure situations and successfully handled multiple priorities. Setup,
configured, and maintained a Local Area Network on a Windows Server 2008
R2, Windows Small Business 2008, and Windows Small Business 2011. Provided
computer repair and resolved network issues to residential and business
customers. Setup and configured security cameras and DVR equipment.
PC Technician, Goldkey Technology Solutions, Temple, Texas, June 2008 -
April 2009
Built and repaired computer systems. Virus removal, backing up user data,
imaging computer systems over network, joining computer systems to local
domains, set up user profile for domain & email access. Remote help desktop
support. Knowledge on Kaseya and Connectwise software. Set-up wireless
networks. Created users and computer accounts on a Small Business Server
2003 and Windows 2003 Server domain. Documented service tickets using
Connectwise Software. Performed remote assistance using Kaseya Software.
System Administrator, Omega Training Group, Fort Hood, Texas, December 2007
- June 2008
Worked as a system administrator, installing hardware and software
maintaining network operations, and ensuring that inquiries and problems
concerning networks, computers, peripherals, and services are expeditiously
resolved. Installs network software and equipment; changes the components
of existing equipment. Maintained procedures for networks, systems
operations, database management, and product assembly and installation.
Monitors operation of the network and ensures that hardware and software
are functioning properly and that operation standards are met. Provided
hardware/software system administration of the trouble tickets to include,
technical support, resolution of problems, recovery of operating
malfunctions involving various hardware components and software failures,
network connectivity and monitoring. Provided technical assistance,
support, and advice to customers and other users. Resolved basic computer
related problems and provided technical support for hardware, software, and
systems. Configured and setup Microsoft outlook on user end computers.
Answered telephone calls, analyzed problems by using automated diagnostic
programs, and resolved recurring difficulties. Responsible for inventory of
computer and peripheral devices on a LAN. Troubleshot automation equipment
and systems to the degree required for isolation of malfunctions to
specific hardware or software.
Computer Technician, Goldkey Technology Solutions, Temple, Texas, August
2007- October 2007
Provided technical assistance to functional users to minimize operational
disruptions. Serving as the first line of automation support, receives help
request from functional users and maintains log. Independently
troubleshoots computer problems determining the nature of customer's
problems, conducting research, and providing answers or determining
solutions to technical questions relating to suspected hardware, software,
or network failures. Initiated diagnostics and used advanced diagnostics
utilities to recover lost files and/or folders, and to resolve disk and
memory problems. Provides analytical and evaluative duties related to
personal computers for both software and hardware problems. Used standard
computer commands to generate error messages to help identify defective
components. Virus removal, backing up user data, imaging computer systems
over network, joining computer systems to local domain, set up a user
profile for domain & email access.
Battalion Information Assurance Security Officer (IASO), US Army, Fort
Hood, Texas, September 2003 - July 2007.
Operated and performed unit maintenance on multi-transfers/multi-user
information processing systems and equipment; assisted in the design and
testing of computer programs and drafts. Identified computer-user problems
and coordinated to resolve them. Installed, configured and monitored local
and wide-area networks, hardware and software. Provided customer and
network administration services such as passwords, electronic mail
accounts, security and troubleshooting for a battalion of over 200 users.
Use of computer consoles and peripheral equipment. Patch systems with
computer and security updates. Help desk support, interpreted problems,
provided basic technical support, and kept track of issues and resolutions.
Performed call backs to ensure that issues are resolved in a timely manner
and that ticket information is accurate. Performed customer satisfaction
surveys. Assisted other department members with troubleshooting of issues
by responding quickly, competently and patiently to requests. Communicates
with other departments to ensure speedy resolution of open issues. Helped
setup battalion Joint Node Network and Command Post Network. Helped
configure VLANS for voice and data transmission and setup 3750, 2950 Cisco
switches and 2600 Cisco routers for the battalion Command Post Network.
Configured and assisted in troubleshooting with Cisco VOIP telephones.
Certificates:
A+
Security+
Awards, Ribbons, & Medals:
Certificate Of Achievement, February 2005, Fort Hood, Texas
Army Achievement Medal, August 2006, Camp Taji, Iraq
Army Commendation Medal, September 2006, Camp Taji, Iraq
Plaque of Appreciation, November 2006, Fort Hood, Texas
National Defense Service Medal
Global War On Terrorism Medal
Iraq Campaign Medal
Army Service Ribbon
Overseas Service Ribbon
Education:
Military Education
Information Systems Operator-Analyst Course, Signal School at Fort Gordon,
Georgia, April 2003- July 2003
DMS Directory System Administration Course, School at Fort Gordon, Georgia,
August 18 2003- August 22 2003
DMS Message Handling System Course, Signal School at Fort Gordon, Georgia,
August 25 2003- August 29 2003
Microsoft Windows Server 2003: Network Course, Smartforce Courseware at
Fort Belvoir, Virginia, October 01 2004- September 08 2005
Planning and Implementing an Active Directory Course, Smartforce Course at
Fort Belvoir, Virginia, October 01 2004- September 09 2005
Implementing Active Directory Users and Groups, Smartforce Course at Fort
Belvoir, Virginia, October 01 2004- September 09 2005
Planning and Implementing Group Policy, Smartforce Course at Fort Belvoir,
Virginia, October 01 2004- September 09 2005
Training on Cisco Routers and Switches, CCNA Training Course, Taji, Iraq,
May 2006 - September 2006.
Information Assurance Security Officer (IASO) Certificate Level 1 at Fort
Gordon,
25 February 2007.
Civilian Education
General Education Diploma, Griffin Technical College, Griffin, Georgia,
August 2001
Certificate of Networking Technology, Advance Career Training, Morrow,
Georgia, March 2002 - November 2002.
References on request
Contact this candidate