Virtual Assistant

M AR IA MARGAR I TA CAMPOS RAC HO

A ddress : Bagong Pook Purok 6 Rawis Legaspi City

Mobile no. : +639*********

Email Add : *******.*****@*****.***/*********.********@*****.***

Objective:

To be accomplished with my career and be able to do something worthwhile and meaningful that will

contribute to my growth as an individual and to the progress of the institution to which I will give my

dedicated support

Skills and Knowledge :

P roficient in oral and writ ten communication in both English and Filipino

Knowledgeable in software applications like Epitome H IS, Worldspan GDS, Sabre GDS and Microsoft

Office

Endurable under pressure

Highly motivated, self-directed and oriented to fast paced environment.

Work Experiences:

Excalibur Resort(s) Pte Ltd (Under Crescendas Group)

Arena Count ry Club Singapore

Guest Relationship Executive – July 2012 up to July 2014

- Checking in and out of guests using Epitome H IS

- Responsible for members assistance in using the facility of club

- Cashiering using Poslink System.

- Handling emails, sales and marketing for corporate accounts for the club’s membership, hotels and

events.

- Doing phone and walk in reservations and inquiries for corporate accounts, members and

i ndependent t raveller.

- Assisting in termination, application and monthly subscriptions of members and tenants.

- In-charge of night Audit and credit checklist and occupancy reports.

- Checking monthly commissions for t ravel agencies such as Booking.com, Asiarooms.com, Agoda and

others.

Colossus Ville Pte Ltd (Under Crescendas Group)

Aqueen Hotels Balestier Branch, Singapore

Guest Relations Executive – Jan 2011 to Dec 2011

- Greeting guests and in charge of the reception

- Responsible in checking in and checking out of guests using Epitome H IS

- Answering phone inquiries for corporate accounts, independent t raveller and t ravel agencies.

- Making phone and walk in reservations.

- Preparing and in charge of night audit report, daily revenue and occupancy reports.

Motif Limited - Philippines Branch

P riceline.com

T ravel Specialist / T icketing Agent – Apr 2009 to Oct 2010

- Answering inquiries regarding f light itinerary.

- Making passengers reservations and exchanges

- Handling exchanges in f light details, processing airline schedule changes and cancellations.

- Refunding reservations and voiding airline ticket.

- Manual ticketing in Worldspan and Sabre GDS

- Notifications for flight cancellations, schedule changes and delays

- Fare Masking and Midflight cancellations

T.G. I F r idays Ma kati Branch, Philippines

Validated server

-Greeting guests, presenting menu and serving beverages.

-Upselling drinks, main course and desserts.

-Making sure that guests are perfectly fine with food taste and services.

-Extending invitation and building rapport with guests.

Equicom I nformation Technology I ncorporated

C IB I I nformation Zapote Street M a kati City

Customer Support Specialist

-Answering phone inquiries about credit card information like outstanding balance, available credit

l imit and total amount due, handling t ransaction disputes, reversals and misposted payment.

Lemon Grass Thai Restaurant P te. Ltd.

The Heeren, 268 Orchard Road, Singapore

F ood Attendant, Server and Caterer

-Greeting guest and interacting with them, serving authentic Thai food and presenting food, beverages

and native desserts.

T rainings and Seminars:

Ticketing Training for Worldspan and Sabre Systems

Priceline.com

Motif Incorporated Limited

Burgoo American Restaurant (Podium Brand)

San Miguel Avenue, Ortigas, Pasig City

Food Attendant, Server, Bartender

Fiesta Tours and Travel

517 Alonso Street, Malate, Manila

Reservations Department and Documentation Department

Asian Spirit Airlines

Andrews Avenue cor Pasay Road, Pasay City

Sales and Marketing Department

Oxford Suites Makati

P. Burgos cor. Durban Street, Makati Avenue, Makati City

Front Office, Sales and Marketing Department, Administrative Office,

Condominium Corporation and Human Resource Department

Education:

College Graduate (2003 - 2007)

Bachelor of Science in Tourism, Hotel and Travel Industry Management

University of the City of Maynila

I ntramuros, Manila

Seconda ry Education (1999 - 2003)

Ramon Magsaysay Highschool

Espana, Manila

P rima ry Education (1993 - 1999)

Dr. Alejandro Albert Elementary School

Dapitan Street, Sampaloc Manila

B asic I nformations :

Age : 26

Birthday : February 8, 1988

Gender : Female

Civil Status : Mar ried

Height : 5' 4”

Weight : 130 lbs

I hereby certify that the above and foregoing information I have given is t rue and correct to the best of

my knowledge and ability.

Ma r ia Ma rga rita T. Campos

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