Customer Service Manager

Location:

Posted:

October 13, 2014

MICHAEL RADCLIFFE

Computer Skills

TECHNICAL EXPERTISE

Installation: All kinds of hardware (Branded and non-branded), windows, software,

applications and antivirus

Troubleshooting: Failure identification, desktop/laptop/printer break-fix, and workstations

management

Operating Systems: Windows, Linux and Macintosh

Computer Networks: LAN/WAN, Cabling

User Account Management and Training

Customer Service / CRM

MS Office Suite

Experience

5/94-6/14 Lead PC Technician, Prologic Computers

Reporting to the Manager of Computer Operations, managed a staff of 4 other computer

technicians.

Assume overall technician accountability for the tech department including developing and

managing training classes for new technicians

Install hardware and software on standalone personal computers

Ensure maintenance of end user workstations and peripheral devices

Assist in providing desktop application solutions

Respond to requests for technical assistance

Manage testing procedures for newly installed hardware and software applications

Ensure timely repair of equipment

Assist with network troubleshooting procedures

Provide backup to the network administrator

Install and update antivirus programs on a constant basis

References upon request