Customer Service Quality Assurance

Diana Nelson

Summary

Efficient inspector proficient in auditing and monitoring quality requirements to meet company quality assurance standards and customer specifications. I have continuing education credits for ISO 9000 in the steel related industries. I am very detail-oriented with a good eye and strong work ethics. Adaptable internal auditor with extensive experience in material handling, inspections and shipping and receiving. Focused on continual process improvement and cost reduction.

Highlights

Keen eye for detail

6850 Lake Dr. S.W. Lot 107, Navarre, OH 44662 Home: 330-***-**** - Cell: 330-***-**** - ***********@*****.***

Accomplishments

Inspected more than 1000 parts per shift with 90 % accuracy. Prepared pallets by following prescribed stacking arrangement and properly tagging pallets. Recorded numbers of units handled and moved, using daily production sheets or work tickets. Assembled product containers and crates. Earned continuing education credits for ISO 9000 Internal Auditing.

Experience

Quality Assurance Inspector/ Staging/ Material Handler August 2007 to June 2014 Technibus Inc. - Canton, OH Analyzed and interpreted blueprints, data and manuals to determine precise specifications. Inspected, tested and measured materials, products and installations to spec. Recommended corrective actions to minimize rate of product defects. Documented, filed and maintained proper inspection records and quality assurance documents. Conducted internal audits and helped with continuous improvement teams. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with a 0% incident rate. Stacked and transported all overstock to storage areas. Inspected parts to be sent out for galvanizing.

Inventory Control Specialist July 2001 to September 2006 Walmart - Canton, OH Material Handler. Cashier. I worked all over the store doing various jobs.

Delivery September 1994 to June 2002 Self Employed - Canton, OH Customer collections and newspaper delivery.

Store Manager

Prior supervisory experience

Acutely observant

Safety-oriented

Multi-tasker

Results-oriented

Manufacturing background

Valid Ohio driver's license

Adaptable

Determined

Basic math skills

Proficient with hand tools

Packing and scanning orders

Inventory control procedures

Materials accountability

Inventory tracking

Customer service-oriented

Process improvement

Motivated self-starter

Blue Print Reading

Forklift operator

September 1995 to March 2001 MaryAnn Donuts - Canton, OH Responsible for banking and ordering daily products. Day to day running of individual store.

Education

Continuing Education Credits : ISO 9000 ISO 9000/Steel Related Industries - OH, USA Emphasis in root cause analysis and internal audits

GED : HS Diploma, 1994 Stark County Adult Basic Education - Canton, OH, USA Highest score for that year.

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