Customer Service Human Resources

Michael S. Morrowfox

***** **** ***** ****

Huntersville, NC 28078

614-***-**** / *************@*****.***

Skills

. Masters prepared Human Resources leader with an MBA in Leadership and

Organizational Development

. Experienced senior leader with over twenty years of direct management

experience

. Seasoned human resource strategist with demonstrated abilities to drive

organizational solutions that engage employees and elevate a company's

culture to become a best place to work

. Highly skilled Human Resources professional with established generalist

expertise in performance management, business alignment, new employee

onboarding and orientation, customer service, leadership development,

HRIS, total rewards, policy manual development, recognition, succession

planning, and time and attendance technology

. Diversified Organizational Development leadership tools skills including

MBTI, the Lominger Suite, 360 leadership development, and several

executive coaching / succession planning tools

. Accomplished adult learning architect with University, Corporate

University, and eLearning curriculum design success

. Proven track record of fiscal management over multi-million operational

and capital budgets

. Expert level project and process management skills as a PMI certified

Project Management Professional and a Six Sigma Green Belt

. Diversified range of HR experience over healthcare, banking, and

education

Experience

Metcalf and Associates, (Home Based Huntersville, North Carolina)

2012 - Present

Consultant

Principle with Metcalf and Associates prestigious client group as well as

serving as a contributing author on the Innovative Leadership book series.

The American Heart Association, Columbus, Ohio

2007 - 2012

Vice President of Human Resources and Talent Development

The Great Rivers Affiliate of the American Heart Association has operations

in Ohio, Pennsylvania, Delaware, Kentucky, and West Virginia. The Vice

President of Human Resources and Talent Development oversees the

technology, processes, and people relating to employee retention,

engagement, and development.

LED A TEAM OF HR GENERALISTS THAT ACCOMPLISHED:

. Developing and facilitating highly effective succession planning through

talent reviews, a custom developed nine box evaluation, and 360 feedback

reviews

. Stewarding performance management, benefits enrollment, and staff

development operational programs

. Developing and implementing high potential employees identification,

development, and networking program

. Developing and implementing an on-boarding program that was adopted for

National use

. Running a wellness program with the highest national participation in the

American Heart Association

. Coordinating the successful affiliate launch of a national corporate

university

. Bringing best practice management education affiliate-wide through the

learning map based Symphony Performance Management program, Consultative

Sales Certification program, and Strengths Based Leadership program

. Developing and implementing new recognition, climate enhancement,

strengths development, and wellness programs that increased climate

survey scores to exceed the criteria for 'Best Places to Work' in 2008 -

2012

. Successfully using video conferencing technology to reduce talent

development program expenses by 50% while increasing management

development program offerings

IncuBIT Software, LLC, Delaware, Ohio

2006 - 2007

Vice President of Human Resources and Corporate Operations

IncuBIT is a privately owned software development company that provides

technology services primarily for American Express. Reporting to the

company founder and President, The Vice President of Operations oversees

direct reports and strategy for human resources and organizational

development

LED A TEAM OF HR GENERALISTS THAT ACCOMPLISHED:

. Working from the ground up to develop all HR policies and procedures

which successfully passed a SASS70 Audit and met American Express

standards for excellence

. Developing a company-wide wellness program including an onsite gym and

100% company participation

. Establishing a total rewards and executive compensation program

. Spearheading the recruitment and hiring of company employees tripling the

company size in one year

MICHAEL MORROW-FOX RESUME PAGE 2

OhioHealth Corporation, Columbus, Ohio 1998 -

2006

Director of Technology Planning

Senior HR Organizational Development and Training Specialist

OhioHealth is a $3+ billion Healthcare Organization serving 46 Ohio

counties. The Senior HR Organizational Development Specialist develops

process improvements, educational curriculums and implements leadership

development solutions around performance management, customer service,

safety, and quality.

ACCOMPLISHMENTS:

. Providing leadership to a core team that developed and implemented the

OhioHealth leadership development process deploying system-wide

leadership competencies and a 360 assessment process using the Lominger

Career Architect

. Completing several successful HR workforce redesign programs including

total rewards, recruitment and redesigning internal HR service positions

from generalist to specialists

. Providing leadership to the PeopleSoft Human Resources technologies and

process management

. Developing and delivering orientation training on customer service

principles for all newly hired OhioHealth employees

. Planning and delivering the Root Learning "QUEST" Project that

administered training to over eight thousand employees

. Receiving OhioHealth Prism Awards: Personal Integrity, Communications,

and an OhioHealth Ring of Quality

. Delivering Kepner-Tregoe Project Management Training as OhioHealth's lead

trainer and coach

Capital University, Columbus, Ohio

1993 - 1998

Full-Time Faculty/ Program Coordinator

Developing curriculums and teaching courses for the Psychology and

Education departments as well as designing and implementing student

services programs

ACCOMPLISHMENTS:

. Receiving a national "Promising Programs" award from George Mason and the

U.S. Department of Education

. Coordinating a multi-year Department of Education F.I.P.S.E. grant for

Capital University

. Serving as a planning consultant and presenter with the Higher Education

Center of the Harvard School of Public Health

. Developing the curriculums and teaching four core courses as well as the

Counseling Certificate Program as a full-time faculty for Capital

University

Education

Bachelors of Science

Franklin University, Columbus, Ohio

Majoring in Employee Counseling

Masters in Business Administration

Franklin University, Columbus, Ohio

Majoring in Leadership Development

Certifications

. Past Board member Central Ohio Human Resources Executive Council

. Past Human Resources Committee of the Board Ohio Presbyterian Retirement

Services

. Inaugural faculty for The American Heart Association Corporate University

. Trained Leader Lominger Suite Tools (Career Architect, 360 Evaluations,

Cultributes)

. Certified Six Sigma Green Belt and Certified Project Management

Professional, Project Management Institute

. Certified Process Reengineer, Michael Hammer Institute

Contact this candidate