Customer Service Human Resources

Delice M. Ruiz

**** ******** ****** ***** ***, Orlando, FL. 32822 609-***-**** ***.*******@*****.***

Over 8 years of experience working in a Customer Service setting. Highly motivated and bilingual individual with proven

success in assisting ownership achieving excellent service. Seeking an opportunity to contribute to the development of

Customer Service/Administration.

Core Competencies

Scheduler, Call Center/Customer Service, Accounts Payable/Receivable, Weekly Payroll, Statement Billing,

Staff Training and Supervision, Clerical, Windows 7-8, MS Word and Excel, Limo Wiz

• Professional Experience

06/14--Present

Appointment Scheduler Florida Eye Clinic Altamonte Springs, FL

• Create, maintain, and enter information into databases.

• Maintain scheduling for over 15 doctors and 11 different locations.

• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

• Answer over 150 calls a day and give information to callers, take messages, or transfer calls to appropriate

individuals.

04/09--11/13

Office Manager Priority Transportation

Tuckerton, NJ

• Enforce safety rules and regulations

• Plan and establish transportation routes

• Direct incoming calls; initiate new client applications process; maintain applicant record database

• Scheduling or dispatch workers, equipment, or service vehicles to appropriate locations, according to customer

request, specifications, or needs

• Ensure smooth workflow, facilitate effectiveness of ten drivers, three staff members and six bus aides; skilled at

training and evaluating employees

• Manage Accounts Payable/Receivable and expense control procedures, including gas and cash receipts,

disbursements, finance charges, billing, invoices and charge backs

• Establish and maintain Human Resources-related employee files reflecting salary increases, deductions, payroll

exceptions and W-2 with holdings, exercising a high level of confidentiality

03/07--04/09

Customer Service School Tyme Transportation Somerset, NJ

• Determine charges for services requested, collect deposits or payments, or arrange for billing

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as

well as actions taken

• Confer with customers by telephone or in person to provide information about products or services, take or enter

orders, cancel accounts, or obtain details of complaints

Education

Medical Billing and Coding, Healthcare Training Institute, 2009

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