Customer Service

Marniece Kent

**** ********

St. Louis, Mo *****

************@*****.***

Objective: To secure a position within a company, where there is room for growth and where my obtained skills are used effectively.

EMPLOYMENT HISTORY

Express Scripts

Berkley, MO

Prior Authorization Rep.

*Working as an pharmacy benefit advocate for patients, doctors office’s and pharmacy

*Handling inbound calls effectively Avg. 80 calls per day

*Utilizing the basic functions of a computer

Convergys

Arnold, MO

Escalation Rep.

*Working with ATT customers

*Finding alt. ways that the customer could pay for service

*Deescalating cancellation calls

Superior Home

St. Louis, MO

Certified Medication Aide

*Distributing medication correctly according to medication records

*Learning residents and mental illness and charting changes in diagnosis

*Encourage patient grooming and everyday life tasks

Dolan Residential care

Olivette, MO

Certified Medication Aide

*Distribution of medications according to medication records

*Intergrating into community Alzheimers residents

*Light Housekeeping and patient grooming

EDUCATION

Soldan International Studies

High School Diploma Obtained 2008

Skills

48 wpm typing

Effectively operating Microsoft word, Powerpoint, Excel and Spreadsheet

References

Given Upon Request.

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