Customer Service Administrative Assistant

E-mail :

REENA SAHAI ***********@*****.***

Mob:+1-647-***-****

Administrative Assistant 2645, Kipling Avenue,

Etobicoke M9V3S6

Profile

Qualified and talented in management and administration with experience in

secretarial, office administration holding good communication, human

resource, office administration, team building, training, time management

and multi-tasking skills looking for a admin or secretarial job.

Skills

. 7 years international work experience enhanced my ability to work in a

multi cultural environment

. Knowledge of Office Management and practices as worked on an admin

profile

. Customer service - 4 years work experience from Hucthisson Essar

sharpened my communication skill

. Excellent written and verbal communication as worked as an Executive

Secretary for 7 years tenure reporting to senior management

. Time Management- maintained diary schedule for Senior Management

. Handled complete travel desk for 150 staff members during job tenure in

AHI Carrier FZC

. Ability to work independently with minimal supervision. 10 years work

experience as supported higher level management.

. Managed workload and prioritized tasks as an Executive Secretary

. Work place management- managed and dealt with work pressure as an

Executive Secretary

. Team spirit with strong interpersonal skills and a professional attitude.

Worked for 4 years in a call centre as a Team Leader headed a team of 25

Executives

. Problem solving attitude while facing problems on work place which added

on to team work spirit.

. Multitasking ability

. Maintained Confidentiality as a Coordinator among senior management level

on an Executive Secretary job role.

. Windows, MS OFFICE 2010 suite (Excel, PowerPoint, Word, Outlook),

Microsoft Visio. 10 years hands on working with these applications.

Professional Experience

Administrative Assistant

AHI Carrier FZC (www.ahi-carrier.com)

2011-2014

. Prepared and maintained files and records. Prepared general

correspondences, memorandum, reports, schedules, purchase orders and

other materials from rough draft, copy, marginal notes and records.

. Received calls and routed them to concerned person.

. Ordered stationary and other office related stuff

. Prepared invoices, collected payments and arranged to send payments.

. Provided administrative and secretarial assistance to the executive

management team.

. Prepared various reports including Head count data for different

territories and departments suggesting appropriate measures.

. Ensured adequate levels of supplies for staff kitchen

. Monitored general office supplies inventory, place orders, return items

when needed

. Prepared and monitored roaster/shift schedules and working of Office Boys

and Drivers.

. Maintained Confidentiality

. Prepared expense report and ensured submission to Finance taking care of

timely payment of all the bills.

. Prepared Minutes of Meeting and respective follow-ups.

. Arranged necessary approvals on interoffice documents and updating

policies.

. Handled Local and International visas including timely renewals, medical

and travel insurance etc.

. Handled complete travel portfolio of 150 staff members traveling

worldwide and group booking for company guests, dealers and distributor

meet including ticketing, hotel booking, international visa, transfers,

diary management and excursions, travel insurance, currencies and other

travel related needs.

. Maintained and updated organization chart for head office and territories

using Microsoft Visio.

. Managed Diary Schedule and fixing appointments.

. Assisted HR including scrutiny of resumes, follow recruitment protocols,

negotiations, prepared offer letters and facilitated joining formalities

of new hires.

Contd.

Executive Secretary to CEO

Wabel Trading FZCO

2009-2011

Provided general support to the Executive Management team

Calendar management, booking and confirming appointments

Booked flights, created travel itineraries, general travel arrangements including

international visas

Prepared minutes of meeting and distribution to senior staff

Answered calls, responding to inquiries and took messages

Prepared reports, spreadsheets, documents and presentations utilizing the MS Office

2010 Suite

Monitored email accounts utilizing MS Outlook 2010

Assisted with special projects as assigned.

Executive Secretary to MD

Time Machine Outdoor 2008-2009

. Attended front office activities that involved taking important telephone

calls, conveying messages to various senior people in organization and

administrative works.

. Prepared Minutes of meetings, drafted letters and replied to MD's email

as per his suggestion.

. Maintained confidential office related information.

. Arranged travel bookings including hotel reservation and Air ticket

bookings

. Prepared general correspondences, memorandum, reports, schedules,

purchase orders and other materials from rough draft, copy, marginal

notes and records.

. Received route, sorted and processed mail.

Officer Customer Care Administration

Hutchisson Essar Pvt. Ltd. 2004-2008

. Provided general support to the executive management team.

. Calendar management, booking and confirming appointments.

. Attended meetings and took minutes and drafted correspondence.

. Maintained Confidentiality

. Prepared Minutes of Meeting

. Arranged necessary approvals on interoffice documents and updated

policies.

. Handled Local as well as International visas including timely renewals,

medical and travel insurance etc.

. Maintained monthly roaster planning their off days and keeping margin for

unplanned to fulfill the staffing need for call Centre.

. Took briefing sessions of the Executives on daily basis so as to keep

them updated about current launches and products.

. Monitored and documented the quality of customer interactions handled via

incoming and outgoing telephone calls, email, mail, fax and web

inquiries, as well as Image Review transactions. Provided continuous

feedback to CSRs to manage adherence to the KPIs and internal objectives.

Initiatives

1. Launch of certain processes e.g. Bill cycle change and Blocking of

promotional messages to irate subscribers.

2. Repeated Winning performance of being Hutch star

Secretary 2002-2004

Aims Computer Systems

Education

. M.A. (Masters in English Literature) in 1998-2000.

. Secretarial Training and Diploma in Computer Application from AIMS 2002-

2004.

Contact this candidate