Customer Service
Resume:
Daisy Cirillo
Central Islip, NY 11722
************@*****.***
Objective
To obtain a Medical Assisting position within a hospital setting where I can utilize my 13 years of experience in healthcare and customer service for both organizational and personal growth.
Profile
Thirteen years experienced Lead Medical Assistant with emphasis on delivering exceptional customer service in a people-oriented environment. Demonstrated experience in staff management and Medical Assistant staff training. Strengths include problem solving skills, mental acuity and strong organizational skills with exposure to:
Taking Vital Signs
Trainer Level- Trained other Medical Assistants in hot to effectively collect vital signs.
Pediatrics Phlebotomy
Specialized in Pediatrics Phlebotomy- Newborns & toddlers
Experienced/Confident level- Exposure to collecting CBC test and using a CBC machine to obtain instant test results.
EKG Testing
Trainer Level- Exposure performing EKG testing on patients and determining if the EKG was performed correctly.
Professional Experience
Medical Assistant
Sunrise Medical Laboratories Brentwood, NY - February 2013 - Present
Performed phlebotomy on pediatrics patients from newborns to geriatrics
Performed phlebotomy on the MRDD (Mental Retardation and Developmental Disabilities) patients
Order and stock supplies needed for all areas in the office
Data entry of all patient demographics and insurance information
Answer phone calls and provide any information regarding the phlebotomy process
Conduct insurance verifications on all incoming patients
Create in office schedules and delegate tasks to be divide among colleagues to create a more efficient and conducive working environment
Lead Medical Assistant
Enzo Labs Selden, NY - January 2006 - January 2011
Performed phlebotomy on pediatrics patients from newborns to geriatrics
Performed phlebotomy on the MRDD (Mental Retardation and Developmental Disabilities) patients
Performed in office CBC’s, UA’s and strep testing
Ran controls on CBC machine in order to secure that the machinery was in working order
Provided clinical office support to physicians and performed patient care and administrative duties necessary to deliver quality patient care
Fulfilled patient care responsibilities as assigned which included: checking schedules and organizing patient flow, accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring and dressing
Collected, processed specimens and point of care testing preparing for exam. Assisted physicians with various procedures, vital signs, relayed instructions to patients and/or families; answered calls and provided patient information when warranted
Fulfilled clerical responsibilities as assigned which include: sending and receiving patient medical records and completed forms and requisitions as needed
Managed charts to ensure information was completed and filed appropriately using the electronic medical record (EMR) system and manually as necessary
Provided and set-up the examination room and instruments in accordance with proper sterilization techniques established by hospital and infection control policies
Maintained logging system as required for refrigeration of medications, point of care testing, sterilization process, crash cart and anything else as needed
checked expiration dates on all medications and medical supplies where if disposing is needed it is in accordance to institution policy
Complied with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infectious body fluids, chemical disinfectants, radiation and other hazardous substances
Verified appointment scheduling and registration for patients as well as updating patient demographics and insurance information
Performed and verified pre-certification for procedures as needed
Medical Assistant/Phlebotomist
ACE Clinical Commack, NY - January 2002 - January 2004
Performed phlebotomy on all patients ages newborn to adult
Collected and processed specimens and point of care testing prepared for examination. Assisted physicians with various procedures, vital signs, relayed instructions to patients and/or families; answered calls and provided pertinent information
Provided clinical office support to Physicians and performed patient care and administrative duties necessary to deliver quality patient care
Fulfilled patient care responsibilities as assigned which included: checking schedules and organizing patient flow, accompanying patients to exam/procedure room,assisting patients with walking, transferring and dressing as needed
Medical Assistant
Office of Dr. Torellli Islip,NY - May 2000 - July 2002
Performed ear, eye and color blind examinations
Performed phlebotomy on all patients of all ages
Collected and processed specimens and point of care testing, prepared for examination. Assisted physicians with various procedures, vital signs, relayed instructions to patients and/or families; answered calls and provided pertinent information
Provided clinical office support to Physicians and performed patient care and administrative duties necessary to deliver quality patient care
Fulfilled patient care responsibilities as assigned which included: checking schedules and organizing patient flow, accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring and dressing
Language
Fluent in both English and Spanish
Education
Certified in Clinical Medical Assisting- Received March 2000
EKG, Phlebotomy, Medical Terminology
National Certification for Phlebotomy Technologist - Received August 2000
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