Customer Service Medical Assistant
Resume:
Gulfport, MS *****
***************@*****.***
LYDIA RODRIGUEZ
PROFESSIONAL PROFILE
Customer service professional with over 10 years experience interacting with the public. Strong team player and leader as proven in my promotions while working at the Beau Rivage. Committed to quality performance with an ability to learn new procedures quickly. Punctual and also a self-starter with excellent problem solving skills. I am highly motivated and dedicated to whatever task is at hand.
EDUCATION AND TRAINING
Virginia College: Biloxi, MS
Associate Degree: Medical Assistant
Graduate
EMPLOYMENT EXPERIENCE
SRHS - OCEAN SPRINGS LOCATION
August 2011 to present - Medical Assistant
• Communicate with patients daily
• Triage patients
• Assist in minor procedures
• Book/cancel appointments
NAVY LODGE, GULFPORT, MS
April 2009 to August 2011 - Front Desk Clerk
• Communicate with customers daily
• Book reservations
• Create schedules for front desk clerks
• Create and manage large group reservations
BEAU RIVAGE RESORT & CASINO, BILOXI, MS
April 1999 to September 2008 – Reservations Manager
• Communicate with customers daily
• Managed all aspects of reservation (Room, Airline, Dinner and Golf)
• Researched accounts, and worked with new customers
• Managed daily rates and room blocks
• Oversaw convention group reservation bookings and blocks
• Successfully assisted in the cross training of all employees
OTHER SKILLS
• Bilingual (read, write, and speak Spanish)
• Skilled supervisor
• Performed staff training
• Answer multi-lined phones
• Microsoft Excel, Word, Powerpoint, Epic & ECW
• Vitals, Immunizations, Venipuncture, Urinalysis, Front Desk
CERTIFICATION & AWARDS
•
• Employee of the month (Beau Rivage Resort)
• Certified Hospitality Department Trainer (American Hotel & Lodging Educational Institute)
• MGM/Mirage Diversity Champion Workshop
• Pacific Institute: Professionalism Certificate
• CPR certified (American Heart Association)
Contact this candidate