IT Systems Support Specialist, Tech Support, Server Support

Philip Lee Gilman

Woodstock, Georgia *****

Phone: 770-***-**** Cell: 770-***-****

********@*****.***

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SUMMARY: IT Systems Support Specialist with over 15 years of professional

experience in networked computer systems. Expertise lies in efficient

process management, server operations performance, troubleshooting

software/hardware issues, and communicating effectively with users and

staff. Trained, supervised, and guided personnel in use of computer

systems. Installed peripheral devices, software, hardware and assisted

technical service personnel on various computer platforms.

HIGHLIGHTS OF QUALIFICATIONS

Operations Management AS/400 System Administration System Management

Data Security Disaster Recovery Problem Analysis

System Scheduling Training & Development Team Player & Leader

TECHNICAL QUALIFICATIONS

IBM AS/400 (Models i5, p5, eSeries, iSeries, D60, F50, F60, 200, 310) IBM

4341, WindowsXP/7/8, Windows Server 2003/2008, VPN, Tivoli, Netview,

TCP/IP, Cisco, UNIX. Linux, AIX, Lotus Notes, Sharepoint, Remedy, J D

Edwards, BRMS, JCL, TSO, JES2, Active Directory, z/OS, R/S6000, VMWare,

Symantec Endpoint Protection, Mckesson STAR, KRONOS, Microsoft Office.

SELECTED ACHIEVEMENTS

Designed and implemented systems operation and disaster recovery training

programs. Operations personnel were trained in the consistent operation of

all systems and in reacting to disaster scenarios. RESULT: Faster

disaster recovery; less down time; operations documentation; reduced

learning curve.

Prepared anti-virus system software database for upgrade.

Improved and updated the client data in the anti-virus manager database for

upgrade to next version. RESULT: Reduced time for configuration and improve

anti-virus protection for networked clients.

Developed operational procedures and documentation for consistent operation

of systems. Created tools, inventory update and resources to aid in

training staff and provide documentation for systems information. RESULT:

Fewer errors by operations personnel; faster disaster recovery, no or

little down time, and shortened learning curve.

Guided operations personnel and users needed better training in the use of

computer systems. User productivity was reduced due to long response time

for issue resolution. Organized the cross-training of operations personnel

for more effective issue resolution. RESULT: More effective issue

resolution, faster operations response time

Installed PC, server, network, software, and hardware. Networked

operations workstations together to share files. Installed and consolidated

applications on all operations workstations, which could be used as

backups. New server hardware/software builds and de-provisioning old

servers for upgrades. RESULT: Reduced turnaround time, better operation

productivity, and improved workstation utilization.

Participated in systems projects related to infrastructure changes.

Provided expertise for projects related to data center improvement,

reorganizations, system migrations, server hardware installs, remote

operations setup, and network systems management

RESULT: Minimized impact on system users and corporate customers. Reduced

the cost of travel for IT staff by acting as the "eyes-and-ears" through

effective communication of tasking to complete projects.

Philip Lee Gilman

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PROFESSIONAL EXPERIENCE

Intersect Group (InComm, account) Atlanta, GA

September 2014 - present

Server Asset Inventory Engineer

Systems: Windows Servers 2003/2008/2012, WindowsXP/7, Microsoft Office 2013

Project: Inventory various servers, both physical and virtual to include

identifying event log and security settings, applications, and database

connections. Work as a team to meet weekly contributions to the server

maintenance project. Engage and interview relevant personnel to determine

assets and use. Provide manual inspections, validations and tagging of

assets. Ensure all assets are configured to recommended standards. Identify

application information and sensitivity of data on servers.

Synergy America, (Gwinnett Medical Center account) Lawrenceville, GA

October 2013 - September 2014

Computer Operator

Systems: Windows Servers 2003/2008, Unix, Linux, Tivoli, VMware, Active

Directory, WindowsXP/7/8, Sharepoint, KRONOS, Microsoft Office 2010/2013,

Mckesson STAR

Duties: Start and run system tasks, command line input, maintain on-line

operations on multiple platforms. Server hardware repair including Storage

Area Network Systems. TCP/IP network communications, software upgrades and

updates, backup and restore operations, Media management tasking, Media

handling including shipping and receiving off-sight storage. User account

management. Problem and change management, break/fix, ticketing, assist

hardware vendor technicians in repairs and upgrades, Server and desktop

support, system performance evaluations.

VSS (HealthFirst, Inc. account part time), New York, NY

September 2013 - January 2014

iSeries Administrator

Systems: IBM AS/400 (Models Power 570, i5, p5, eSeries, iSeries),

WindowsXP/7.

Duties Backups, record tapes in log book and file daily backup reports,

reset iSeries user passwords and disable profiles no longer in use.

Adjusting and organizing tape pools for business units. Address security

issues that may arise. Programmer and application support. Provide ad hoc

system reports i.e. audits, business units. Responsible for system fixes

and PTF levels. Responsible for DR of system, Application installs and

upgrades and configuration i.e. BRMS, MPLUS. Perform Query transfers

between partitions, perform saves and restores between partitions. Remote

operations and system management for the Atlanta area to the New York

client.

AT-Tech (Ernest Communications, Inc. account), Norcross, GA

July 2013 - August 2013

Technical Support

Duties: Processed orders for communications services, service feature

changes, and upgrades. Provide customers with tech support for telephone

communications systems, Multi-line phone service configurations for small

business to large corporations. Process service repair orders, problem

analysis. Coordinate work assignments and schedules for the purpose of

minimizing disruption of services and/or inconvenience. Customer account

management for billing and sales support for corporate transition and

system migration. Maintain manual and electronic documents, files and

records for the purpose of documenting activities, conveying information

and/or providing an up-to-date reference and audit trail.

Philip Lee Gilman

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Rollins Inc. Atlanta, GA

October 2011 - March 2013

Server Support Technician

Systems: Windows Servers 2003/2008, IBM AS/400 (Models Power 570, i5, p5,

eSeries, iSeries), AIX, Linux, IBM BladeCenters, VMware, Symantec Endpoint

Protection, Active Directory, WindowsXP/7/8, Sharepoint, KRONOS, BRMS, J.

D. Edwards, Microsoft Office, Remedy.

Duties Server builds, maintenance, software installs, upgrades and updates

including tax updates for J. D. Edwards. Server hardware repair including

Storage Area Network Systems. Job scheduling using HelpSystems Robot

applications and maintain on-line operations on multiple platforms. Start

and Stop JBOSS service for KRONOS, Remote server TCP/IP communications,

backup and restore operations, desktop support, Media management tasking

using Backup Recovery Media Services, problem and change management, assist

hardware vendor technicians in repairs and upgrades, system performance

evaluations.

Insight Global (Rollins, Inc. account), Atlanta, GA

March 2011 - October 2011

Data Center Operator

Systems: IBM AS/400 (Models Power 570, i5, p5, eSeries, iSeries),

BladeCenter, AIX, Linux, Windows Servers 2003/2008. WindowsXP/7.

Duties: Start and run system tasks, job scheduling using HelpSystems Robot

applications and command line input, maintain on-line operations on

multiple platforms, TCP/IP network communications, software upgrades and

updates, backup and restore operations, Media management tasking, Media

handling including shipping and receiving off-sight storage. Problem and

change management, assist hardware technicians in repairs and upgrades,

system performance evaluations.

Mastec Inc., Atlanta, GA.

June 2010 - November 2010

Satellite Installation Technician

Performed system installs, upgrades and troubleshooting, networking,

cabling, Inventory control and equipment maintenance. Provided technical

advice to customers

OfficeMax, Woodstock, GA

July 2009 - July 2010

Part-time Retail Sales Associate

Part-time retail sales in the Technology Dept. Providing customers with

advice and product education for PCs, Laptops, networking, and peripheral

equipment purchases.

CorTech LLC (AT&T/Convergys account), Atlanta, GA

February 2007 - March 2009

AS/400 Computer Operator

Systems: IBM AS/400 (Models 595, i5), Tivoli, Windows/XP, J. D. Edwards,

Remedy

Duties: Start and run system tasks, start and end MIMIX data groups, job

scheduling using HelpSystems Robot applications and command line input,

backup and restore operations, Media management tasking using Backup

Recovery Media Services, monitor network communications between AS/400

LPARs, problem and change management, and system performance.

Philip Lee Gilman

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ELECTROLUX OF NORTH AMERICA INCORPORATED, Augusta, GA March 2006 -

January 2007

Data Center Administrator

Systems: IBM AS/400 (Models 890, 595), HP Proliant, eSeries, Tivoli System

Management, AIX, Windows98/XP, Windows NT, Windows Server 2003, Active

Directory, BRMS, J. D. Edwards, KRONOS VPN, Lotus Notes.

Duties: Start and run FTP files, apply PTF and Cumulative packages, job

scheduling using HelpSystems Robot applications and command line inputs,

start and end MIMIX data groups, maintain on-line operations on multiple

platforms. Start and stop JBOSS service for KRONOS. Maintain Remote server

TCP/IP communications, Data Center infrastructure management, device

configurations, software upgrades and updates including tax updates for J.

D. Edwards, backup and restore operations, Media management tasking using

Backup Recovery Media Services, Media handling including shipping and

receiving off-sight storage. Problem and change management, assisted

hardware technicians in repairs and upgrades, system performance

evaluations on TCP/IP, Token Ring LANs, also AS/400 LPARs. Created on-line

documentation for operations. Remedy ticketing, personnel training,

policies, and performance. Provide updates to management and staff on data

center operations issues. Maintain data center equipment such as

transformers, generators, UPS, and, air handlers.

COCA-COLA ENTERPRISES (Sai People Solutions), Atlanta, GA December

2005 - February 2006

Mainframe Computer Operator

Systems: IBM S/390, IBM AS/400 (Models 5p, eSeries, iSeries), TSO, JES2,

z/OS Tivoli, Windows/2000/NT/XP, AIX. Remedy,

Duties: Start and run system tasks using command line processes, network

communications, Backup and recovery, maintain on-line operations on

multiple platforms, troubleshooting, server support, and Manage

Performance/Capacity on LANs, mainframe, and midrange systems.

Cobb EMC (Accretive Technologies Inc.), Atlanta, GA

July 2005 - December 2005

AS/400 Computer Operator

Systems: IBM AS/400 (Models 5p, eSeries, iSeries) Windows/2000/NT/XP, BRMS,

AIX, Lotus Notes.

Duties: Start and run system tasks using command line processes, network

communications, job scheduling, maintain on-line operations on multiple

platforms. Media management tasking using Backup Recovery Media Services,

troubleshooting, server support. Manage Performance/Capacity on LANs, and

midrange systems.

IBM Global Services, Alpharetta, GA

August 2004 - August 2005

Network Manager

Systems: AS/400, VPN, Netview, TCP/IP, Cisco, Tivoli, Windows9x/2000/NT.

Duties: Monitoring and troubleshooting network communications problems.

Monitoring and troubleshooting network communications problems using Tivoli

and Netview, Remote server TCP/IP communications analyze router

configuration files and logs, also provide AS/400, Windows NT, and PCs

technical 2st. level support.

Equifax, Alpharetta, GA

February 1998 - August 2004

Lead Computer Operator

Systems: IBM AS/400 (Models F60, 310) RS/6000, HP9000, HP Proliant,

Windows9x/2000/NT, UNIX. Lotus Notes, J. D. Edwards, JCL, Microsoft Office.

Duties: Start and run system tasks using command line processes, job

scheduling, maintain on-line operations on multiple platforms, problem

management and troubleshooting, assisted hardware technicians in repairs

and upgrades. Apply PTF and Cumulative packages, network communications,

server installs and 1st. level support. Provided AS/400, UNIX servers, and

PC technical support. Manage Performance/Capacity on LANs, mainframe, and

midrange systems.

Philip Lee Gilman

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EDUCATION

Information Systems Management, Kennesaw State University, 1996

Data Processing, Kennesaw State University, 1984 - 1987

Data Processing II, Marietta/Cobb Area Vocational-Technical School, 1982 -

1984

MILITARY

U. S. Naval Reserve. Information Systems Technician.

1981 - 1999

Systems: IBM S/390, IBM AS/400 (Models 5p, eSeries, iSeries), IBM 4341,

JES2, Windows/2000/NT, AIX. Microsoft Office.

Duties: Data Base management, program maintenance, Network communications

PC maintenance, data integrity and security for Naval Intelligence computer

systems.

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