Quality Assurance Manager

Dennis M. Forbes, PMP

**** ****** ***** *****, ********, VA 20109

Email: **********@*****.***

Phone: 703-***-****

Technical Experience Summary:

. 16+ years SDLC support experience in web and desktop applications and

services

. 16+ years QA and PM experience in web/desktop application SDLC

activities

. 16+ years manual and automated software testing experience

. 6+ years VB 6 / VB.NET / C / C++ / SQL development experience

Education:

. MS, Software Engineering Management, Strayer University, current

student

. BS, Computer Information Systems, Strayer University, September 2005

. AA, Saxophone, George Mason University, June 2008

. Software Engineering Practices Course (90 training hours)

. 2009 IT Mentor / Prot g program - NGIS

Certifications:

. Project Management Professional (PMP), PMI.org, PMP # 1580730

. Windows 2000/XP, UNIX, and SQL, Learning Tree International

. Alumni, Alpha Chi National Honor Society & Alpha Phi Omega Fraternity

Technical Development Expertise:

. Methodologies: CMMI, SDLC, CM, PM, QA, Software Testing, Requirements

Gathering/Analysis, Risk Management, ISO 9001:2008, Waterfall, Agile,

EVM, Kanban, SCRUM, RAD, 508 Compliance, Black Box Testing, White Box

Testing

. Database: Oracle, Informix, SQL Server, MySQL, MS Access, DB2

. Software: VMWare, Rational Visual Test 6, Rational Jazz Suite, Rational

ClearQuest, SWB, PVCS Tracker, TRAC, iGrafx, System Architect, ProVision,

Solaris, GNU Linux, UNIX, MS XP, 2000, 2000 Server, Windows 7, Windows 8,

Windows 8.1, Word, Project, PowerPoint, Excel, Outlook, Visio, SharePoint

. Technology: C, C++, VB6, JAVA, VB.NET, Virtual Machines, SQL, PS/SQL,

UNIX scripting, BPMN 2.0, ERD

Professional Experience:

Citizant, Inc., October 2010 - October 2014

Worked on 12 separate contracts spanning DoD, DOJ, HUD, IRS, and DHS

Quality Assurance Manager / Sr. Test Lead / PM Support

. Performed PM duties such as capture mgmt.., scheduling, project

planning, resource mgmt.., risk mgmt., task monitoring, EVM

. Delivered 14 separate software releases spanning 4 years

. Configuration Management of ticket tracking system and code

repositories

. Requirement gathering / analysis and business process modeling

. Created, updated, and delivered all manner of deliverable

documentation from project charters to lessons learned

. Participated in CMMI lvl 3 certification activities

. Manual test script creation/testing, including Section 508 compliance

testing

. Lead Integration and Regression test schedule and activities

Northrop Grumman Information Technology, December 2002 - October 2010 (IRS)

6 years C / C++ / VB6 Software Engineer on the SCRIPS imaging/OCR system

. Unix / ESQL / SQL / C / C++ / VB6 and .NET Programming on the SCRIPS

program

2 years QA Test Manager on the SCRIPS imaging/OCR system

. Test Docs: Plans, Scripts, RTM, Processes, QA Audits, Peer Reviews,

Status Reports, Ticket Tracking (PVCS Tracker)

. Integration/Regression testing on UNIX (Solaris) and Windows

NT/2000/XP

. Participated in CMMI level 3 & 5 certification activities

. Performed client / field rep demonstrations of the SCRIPS system

. Re-engineered barcode certification tool from VB6 to VB.NET

Integrated Data Systems, May 2001 - July 2002 (NRO)

Quality Assurance Analyst II for testing IDS web and desktop

applications:

. Documentation: Processes, Status Reports, Test Plans, Requirements,

Ticket Tracking (SWB), Test Summaries, User Guides, Administrative

Guides

. Performed/Instructed practices for Section 508 testing

. Performed testing SQL based applications including Access, Oracle, and

Informix

. Tested using VMWare to multi-OS test environments

PCData, Inc., August 1999 - March 2001 (private sector)

Quality Assurance Tester/ Technical Support/ Desktop Support:

. Established QA and CM processes in establishing a tech support and

test team

. Created a customized HTML ticketing application, utilizing an Oracle

DB, for capturing and managing accelerated tech support and customer

support tickets

. Performed gathering and analyzing activities to capture business

rules, functional, and non-functional requirements to establish FRD

. Supported development and testing efforts

Independent Contractor, April 1998 - August 1999

Marketing Asst / Data Analyst / DB Coordinator

United States Marine Corps, June 1992 - June 1996

. Served four years, National Defense, Good Conduct awards, 6 letters of

accommodation. Honorably discharged

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