Customer Service Sales

Susan K. Pierucci

** **** ****** ***** ***** 856-***-****

Sicklerville, NJ 08081 Email:

********@*******.***

Experience

****-******* ******** ***** ***********, Inc.

Mount Laurel, New Jersey

Contracts Specialist-Military Services Group

. Negotiate, review and draft contracts including but not

limited to Statements of Work, Task Orders, Third Party

Agreement and Maintenance Agreements. Maintain existing

contracts, and contract renewals. Work on RFPs, RFQs and

competitive bidding process.

. Provide contractual guidance to business team members for

appropriate Statement of Work based on competitive bidding,

vendor performance and safety record.

. Knowledge of Federal Acquisition Regulation System to

incorporate them into all Subcontract Agreements.

. Provide information to new vendors to perform services at our

locations.

. Work with our Supply Chain division on various efforts to

engage new suppliers.

. Ensured all levels of the documents conformed to American

Water's policies, formats and requirements.

. Maintained a daily activity in Share Point and Excel

spreadsheet in order to track contract development.

. Communicate with legal team, finance and business team for

resolution of contract issues and disputes.

. Assist in identification, development and implementation of

new contract policy and processes.

. Prepare and process all change orders or modifications to all

contracts.

. Use of independent judgment and resolved contract issues.

2007-2009

Contemporary Consultants

(at TD Bank, N.A.)

Mount Laurel, New Jersey

Contracts Administrator /Legal Assistant

. Contract negotiations; Worked on Nondisclosure Agreements,

Master Service Agreements, Statement of Work Agreements, RFP

& RFI process.

. Provide legal assistance to TD legal team such as: Compose

and type correspondence, handle sensitive and confidential

information and documents, coordinate travel arrangements,

prepare expense reports, prepare presentations, schedule

meetings and the scheduling and management of calendars.

. Act as a central point of contact into the Vendor Management

Office for one or more

Commerce Lines of Business and consistently build and

maintained trusted

relationships with key LOB personnel.

. Maintain & review maintenance contract documentation.

. Database Administrator and main contact for Legal Files

Contract Management

System.

. Responsible for obtaining all Commerce Bank contracts and

entering into Legal Files.

. Maintain statistical reporting for the Vendor Management

department.

. Work closely with Commerce Legal department to create and

update contract templates.

2005-2007

Acsis, Inc

Marlton, New Jersey

Contract Administrator-Procurement Specialist

. Maintained & reviewed maintenance contract documentation.

. Provide sales team with administrative assistance such as:

Pricing, quotes, correspondence to vendors, handle sensitive

& confidential information and documents, prepare expense

reports, schedule meetings & prepare presentations.

. Maintained spreadsheet for sales orders, vendors invoices &

Gross Profit Analysis.

. Provided daily/monthly/quarterly reports & make adjustment in

system.

. Provided customers with service information, pricing, quotes,

hardware requirements

and functionality and the status of their contract.

. Generated Purchase Orders to vendors according to

predetermined quantities & pricing.

. Issued monthly billings to customers.

. Interacted with vendors to expedite or postpone parts

deliveries.

. Received, identified & resolved discrepancies with contract

issues.

2005.

Canon Business Solutions

Burlington, New Jersey

Federal Government Lead Contract Administrator (1998-2005)

Customer Service Operations

. Entered maintenance agreement contracts for Federal

Government Open Market and

GSA Federal Supply Schedule.

. Provided federal government customers with service

information, pricing availability

and status of their contracts.

. Analyzed customer problems, complaints and concerns regarding

billing and propose

solutions.

. Effectively diffused callers' anger through experience in

public relations / human

interactions.

. Provided federal government sales force on pricing and

contract programs.

. Assisted federal government contract officers in preparing

purchase orders for

maintenance.

. Maintained and update computer database records of customers.

. Worked with GE Capital Leasing Co. entering contracts with

maintenance.

Supervision

. Served as Acting Manager overseeing daily operations and

supervising up to six

Customer service representatives.

. Motivated employees through positive reinforcement.

. Maintained statistical reports and documentation of daily

operations.

Skills

Quick study proficient in the following: Price negotiations,

Operations

supervision, customer service, problem resolution, decision

making, time

management, records management. Computer applications - Share

Point, MS Word, Excel, PowerPoint, Windows, AS 400, Lotus,

Oracle, Microsoft Outlook, Dynamics, Sarbanes Oxley, Legal Files

& Visio.

Education

Camden County College, Blackwood, New Jersey

Currently Attending

Major: Information Technology Business Management, AAS

References

Available upon request

Contact this candidate