Customer Service Administrative Assistant

IVY SAMPSON

PO BOX ******, LAKEWOOD, CO ***** Home: 914-***-****

**********@*****.*** PROFESSIONAL SUMMARY

Front Desk Supervisor with over 10 years experience in customer service, 5 years in an high volume hotel. Energetic, organized team leader, successfully training and creating positive attitudes, motivator of teams. SKILLS

.Office management, basic clerical knowledge .Assisting HR with new hires, accounts payable and receivable,bookkeeping .Managing a staff of 15 or more including housekeeping .Able to converse in a calm and friendly manner, communicate on the phone, and view data on a computer system, and handle/initiate change in the company .Able to work under stress with interruptions and deadlines while maintaining accuracy

.Customer service resolution .cash/credit card handling disputes .Training/event updates .weekly/ monthly team meetings . Experience using multi-line phone system preferred. .Event planning and coordination

WORK HISTORY 07/2011 to Current

FRONT DESK SUPERVISOR CHOICEHOTELS, INC ( QUALITY INN – 200 W 48th, Denver, Co

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FRONT DESK SUPERVISOR CHOICEHOTELS, INC (SLEEP INN) – Pooler, GA

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Improved customer service ratings through Medallia

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Recruiting and training over 20 new members of the guest service team.

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Greeting and welcoming all hotel guests with a smile.

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Accommodating guests' requests for room changes, upgrades, reservation mishaps.

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Promoting the hotel brand's loyalty scheme through informing guest about our free membership program.

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Reviewing all account information and charges with guests during check-out.

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Resolving service-related problems in a timely manner.

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Updated team members about changes in hotel products, services, pricing and policies.

05/2008 to 09/2009

BREAKFAST ATTENDANT/ASSISTANT HOUSEKEEPER BY HILTON( HAMPTON INN) – Savannah, GA

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Recruiting and training all new members of the guest service team.

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Escorting guests to their assigned rooms, including transporting their luggage.

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Reviewing account information and charges with guests during check-out.

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Collaborated with maintenance and housekeeping to complete weekly and month goals for brand standards.

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Resolving service-related problems in a timely manner.

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Verified that personal and payment information on guest accounts was accurate and complete.

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Updated team members about changes in hotel products, services, pricing and policies.

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Developed departmental objectives, work schedules, budgets and policies. 03/2007 to 04/2008

Greeting and welcoming all hotel guests with a smile.

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Improving customer service ratings through conversation

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Prepared breakfast area and meals

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Maintaining a clean and pleasant breakfast area

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Assisting executive housekeeper in checking rooms

FOOD 02/2000 to 03/2007

SERVICE/ ADMINISTRATIVE ASSISTANT U.S. ARMY – Hinesville-Fort Stewart GA

.Manage 25 plus soldiers during deployment/state side .Feeding over 600 soldiers 3x times a day .Handled payroll and educational goals for all my soldiers .Administrative duties including memos, training manual

and clerical duties. EDUCATION 2016

Associate of Arts: International Business Front Range Community College - Westminster, CO

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