SCOTT A. SOMMERS

** ********* ****,*******, ***. M6C 3S1

Home 416-***-**** Cell 416-***-****

INFORMATION TECHNOLOGY SPECIALIST

Insightful, results driven IT professional with notable success directing a broad range of corporate IT initiatives.

Participated in the planning, analysis, and implementation of solutions in support of business objectives. Hands-on

experience working independently or in a team. I have been in Client Support Service for more than 20 years. In

that time I have been involved in many projects and have a wide variety of experience working with people. I have

developed many skills relating to Novell and Microsoft LAN administration. I have provided 2nd and 3rd level

support in a desktop support role relating to problem determination, PC memory management and resolutions. Also

I have provided server side support as a Systems administrator. I am capable of providing excellent project and

program leadership; able to coordinate and direct all phases of projects while managing, motivating, and guiding

others.

AREAS OF EXPERTISE:

• Certified Netware Engineer specialty NT

• Hardware/Software Installations on UNIX and

Integration

NT/2003/2008 platforms

• Installed and maintained Novell networks since

• Internet Support Technician

1989

o Microsoft Certified System Engineer • Teaching Skills – Adult Training Certificate –

Durham College

Installed and maintained Microsoft 2003,

2008, 2012 networks since 1995 o Private lessons and in small business

• Software Technician groups

o Installations on Windows XP, 7,8 • CISSP – as they relate to the 10 domains fo

security

• Hardware Installs on computer based systems since

• CCNA – Cisco Trained and Certified

1982

• Project Management

TECHNICAL PROFICIENCIES

Platforms: Desktop - Windows XP/Vista/7,8, Linux (Red Hat), Unix (Solaris)Mac OS; Server – Windows

2000/2003/2008,2012; Exchange 2003/2007/2010, SQL 2008 Server, IIS Server 7, Sharepoint,

Novell Netware

Hardware: Routers, switches, Printers – HP, Xerox, Lexmark, hand help POS devices, PDA devices,

Tablets, Blackberries, iPhones, Android cellular devices

Networking: TCP/IP, Novell, IPX/SPX. Ethernet, VPN

Languages: HTML

Tools: DOS, Ghost, Virus Protection Utilities, Lotus Notes, Microsoft Office Suite, Adobe Suite

(Acrobat, Photoshop), Backup technologies (ArcServe, Symantec Ghost), Disaster recovery

(set up and Maintenance), VM Ware, Citrix Metaframe

SCOTT A. SOMMERS

53 Fairleigh Cres. Toronto, ON M3C 6S1

416-***-****

EMAIL: acgb2d@r.postjobfree.com

EMPLOYMENT HISTORY

City of Toronto June 2011 …. Dec 2011; July 2012 now

Application and Support Specialist L2/Operations Support Specialists

Accomplishments:

Performs operational support of software, hardware and network facility at enterprise level using monitoring and

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diagnostic tools to ensure the operation and maintenance of the technologies and solutions are cost effective.

Monitors enterprise systems and network usage, performance and capacity; and ensures pro active action is taken

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for the production systems and solutions.

Performs enterprise wide user accounts administration including addition, deletion and change of user accounts.

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Responds to user inquiries, investigates and analyzes problems and develops solutions and/or action plans. Liaises

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with users, other technical support staff and/or vendors to resolve problems.

Provides assistance and operational support in the assessment and implementation of upgrades and/or

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enhancements to the existing systems.

Works as part of a technical project team to determine requirements, research, evaluate, recommend, design,

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implement, and provide operational/technical support for system software, platform hardware and/or network

solutions.

Reviews the effectiveness of operational standards, procedures and processes and recommends changes.

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Monitors the operation of enterprise computer hardware, system software, business applications, network and

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network connectivity to maintain high system availability in a NetWare/Linux environment .

Administers security procedures and processes in Linux and OES2 at enterprise level to protect the integrity of

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corporate business applications and data access.

Administers and controls the enterprise systems and their components.

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Ensures most effective tools, utilities and technologies are used in operation and enterprise system management.

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Performs and monitors enterprise system backup and recovery procedures.

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Worked with Enterprise Endpoint Management software suites, software packaging and deployment, preferable with

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Symantec Products.Support: Windows XP/Windows 7,Windows 8, Windows 2008, and SQL Server

2008.Troubleshooting incident reports, assisting with their resolution and clearly communicating the means to resolve

incidents and/or enhance applications or systems.Experience with project methodology and various levels of

system/application testing.

• Worked with both Toronto City councillors and City Solicitors

• Provides expertise in assessment, analysis, evaluation of alternatives and resolution of issues & problems in

assigned areas.

• Scheduled workload according to priorities from either management or circumstance

o Liaises and co-ordinates with internal & external groups on resolution of problems.

o Recommends preventative solutions to mitigate recurrence of similar problems.

• Assisted Enterprise team in diagnosing Novell issues, DHCP, DNS and Citrix issues

o Develops and recommends improvements to current environment, policies & processes.

o Acquires and disposes of hardware and software.

o Installed and configured Summation for the Legal Department

SCOTT A. SOMMERS

53 Fairleigh Cres. Toronto, ON M3C 6S1

416-***-****

EMAIL: acgb2d@r.postjobfree.com

o Configures network and server-related hardware and software. The City is using Windows

XP/Windows 7 on the desktop. I installed and configured Microsoft Office and Adobe Suites such as

Acrobat, Photoshop, Illustrator, Creative Suite. Installed and supported off-site applications such as

Citrix Metaframe

o Assisted in the rollout of the Windows 7 project

o Advises security management & control teams on security-related technologies and access control

alternatives.

o Performs capacity planning.

o Prepares training material for coaching clients.

o Provides training to clients in use of technology.

o Prepares statistics and drafts summary reports.

o Prepares documentation to facilitate transfer of knowledge.

o Supports the centralized management of access control.

o Installs and rolls out application, hardware and/or software and takes inventory of such assets.

o Travels to off-site locations.

SCOTT A. SOMMERS

53 Fairleigh Cres. Toronto, ON M3C 6S1

416-***-****

EMAIL: acgb2d@r.postjobfree.com

Kiddieproofers Jan 2012 …. July 2012

Network Engineer

Accomplishments:

• Install Enterprise network

o Installed and configured new hardware consisting of Lenovo Servers

o Installed new Enterprise network consisting of Windows 2008 Servers

Installed new Exchange 2010 server; new Sharepoint 2010 Server, new IIS Server

Manage remote access, VPN access, Citrix access

Administered SQL Server 2008; created scripts

• Monitors and analysis’ enterprise hardware and software

o Managing operation, installation and support of the enterprise system

o Planned, assessed, designed, constructed and administered the server farm

o Maintains security through Forefront Firewall

o Maintaining user security and user account administration through group policies

o Problem resolution and investigation

o Documentation reviews and creating manuals, standards and user training

PSION TEKLOGIX May 2007….June 2011

Technical Support Analyst II

Accomplishments:

Wireless and RF Helpdesk Support:

• responds to inbound customer and/or field service calls and e-mails. Project manages all the calls to ensure

continuity for the client. Maintains concise and complete call tracking records for all support interactions on

an on-going basis, sets status flags, etc. in trouble ticketing system per ISO procedure.

• Identifies exact problem type and guides customer or internal staff through step-by-step operating

procedures to work around or resolve problems.

• Answers technical questions and assist in troubleshooting LAN and WAN (Cisco router and Aruba

Networks) issues

• Assists other Helpdesk personnel by providing technical advice and coaching.

o Troubleshoot Windows 2003 server issues; Unix server connectivity issues

• Creates how-to and problem/solution documentation for general distribution to customers and staff

• Creates Return Authorizations for depot repairs, answers general questions, verifies and negotiates billable

support agreements.

SCOTT A. SOMMERS

53 Fairleigh Cres. Toronto, ON M3C 6S1

416-***-****

EMAIL: acgb2d@r.postjobfree.com

• From the onset of a customer inquiry/tehnical support issue Technical Support Analysts take the lead

• This is for RF, 802.11 and Cisco security and support

PLURIBUS INC April 1995….May 2007

Senior Customer Service Representative

Accomplishments:

Project Management:

Setup new branch office for State Bank Of India (Scarborough) - August 2006 (6 weeks)

Installed new desktops/printers for Tellers and Branch Manager (hardware and software,

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such as Windows XP, Microsoft Office, Novell Netware, Windows NT/2000 Server)

Installed new switches/hubs for Branch (HP managed switches) Assisted in LAN/WAN

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connectivity (connections to the main office in New York and office in Vancouver,

Mississauga and Scarborough)

Selected hardware for the desk side workstations

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Selected printers for the Teller stations

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Conferred with Senior staff in order to ensure the WAN and LAN links were on-time and

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available for the opening of the Branch

Business Continuity project - State bank of India - August 2005 (3 years renewable)

Identify the business continuity tasks to be performed

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Conferred with Senior staff to ensure their continued support

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Conferred with staff in New York, USA to ensure they were supportive of my plan and

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available in the event I required technical support for the AS400

Define what types of hazards will be considered in the project

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Identify key personnel to assure business processes continue

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Business Continuity Test Plan (Disaster Recovery) – testing key components and

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documenting

Coordinated cable project for IAMS Canada - June 2004 (3 weeks)

Managed UTP/Phone and Fibre connections project for their warehouse operation

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Recommended the third party to IAMS technical support in the USA

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Novell and Windows 2000 Server issues

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Monitored the progress throughout the project

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Co-ordinated the testing and troubleshooting of the finished project

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On-site and Phone Support - April 1995

Server and Desktop support for companies such as State Bank of India; IAMS Canada; IFF

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Canada; Mercury Marine Canada; Blackstock Leather

SCOTT A. SOMMERS

53 Fairleigh Cres. Toronto, ON M3C 6S1

416-***-****

EMAIL: acgb2d@r.postjobfree.com

Installed Windows 2000 Server hardware and software; installed desktop hardware and

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software

Troubleshoot Linux networking issues

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printer installation and repair

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Supported Microsoft desktop Operating Systems such as:

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Windows v9.x; XP, Windows NT/2000/2003

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Supported Microsoft Server Operating Systems such as:

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Windows NT/2000/2003

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Supported Novell Server Operating Systems such as:

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Versions 3.1x to v6.x

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Installed Netware for MAC’s; Netware for SAA (AS400); Netware Connect

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Installed Zenworks for Servers and Workstations

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Participated in beta testing for Zenworks

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Supported UNIX Operating Systems:

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Installation and setup; FTP and Mail Server setup

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General Support

Internet setup; TCP/IP installations and troubleshooting; WEB Server installs

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Netware to NT conversions

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Participate in Beta testing for Windows Server 2003

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Applications

HTML Programming; WEB design; SQL Server setup and maintenance; MS Access; Exchange

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Server

install/maintain software such as COREL Office Suite, Lotus SmartSuite, Lotus Notes, MS Office

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Suite; Accpac;

• Harvard Graphics, comm. programs such as Carbon Copy, ProComm, PCAnywhere, Intel Faxability;

taking phone calls and troubleshooting problems over the phone or on-site; both Network or Standalone

solutions

• Teaching and Training Durham College – such as Microsoft Active Directory

DAV GRO CORP March 1991 April 1995

Customer Network Engineer

On-site technical resource for hardware and software support

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Install and maintain desktops hardware and software

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Install and maintain servers hardware and software

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Novell Netware

SCOTT A. SOMMERS

53 Fairleigh Cres. Toronto, ON M3C 6S1

416-***-****

EMAIL: acgb2d@r.postjobfree.com

from version's v2.2, v3.1x, to 4.1x;

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install Netware for MAC's, Netware for SAA (mainframe); Netware Connect v1.3 and v2.0; install and

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maintain Application software such as COREL Office Suite, Lotus SmartSuite, MS Office Suite; Harvard

Graphics, comm. programs such as Carbon Copy, Procomm, PCAnywhere, Intel Faxibility; installed

Windows,Windows NT and popular applications; taking phone calls and troubleshooting problems over the

phone or on-site; both Network or Stand-alone .

BLACKBOX CANADA Jan 1989 March 1991

Technical and Applications Specialist and Sales Support

Answering customer problems relating to the communication between Micros, Minis,

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Assisting sales desk in defining customers needs and then selling the product

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Bench work as it applies to applications and managing the Novell Network. My specialty is LAN's and

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NOS’s (Network Operating Systems)

Novell Netware

Supervising Novell network, version v2.2,

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EDUCATION:

Certcana

CCNA+ Security; MCITP – Windows 7 and Windows Server 2008

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ITI Toronto

CISSP – Certified Information Systems Security Certification training

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Durham College

Adult Educator – Completed Adult Instructor Certificate

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Ingram Micro – Toronto

o Microsoft Certified Systems Engineering training (M.C.S.E.)

Seneca College – Toronto

Graduated as an Internet Support Technician

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Internet Training Group – Markham; PBSC – Toronto

Graduated in an accelerated Training Program as a CNE

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(Certified (Novell) Netware Engineer); upgraded - C.N.E. status

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Training to become a C.D.E. (Certified Directory Engineer)

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Seneca College -- Don Mills

Application software for a Certificate as Micro Computer Support Analyst;

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Seneca College -- North York

Programming Languages to obtain a Programmers Certificate

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Centennial College – Scarborough

SCOTT A. SOMMERS

53 Fairleigh Cres. Toronto, ON M3C 6S1

416-***-****

EMAIL: acgb2d@r.postjobfree.com

Courses in Data Communications

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Ryerson Polytechnical Institute – Toronto

Courses in Math, Communications and General Electronics

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De Vry Institute of Technology – Toronto)

Graduated - Electronics Technicians Diploma

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• Online training in ITIL v3

Vendor specific training

M.A.I. training as a Cust. Engineer; Tallgrass training for Tape Drives

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Novell training at CompuServe, Davgro Corp.,Internet Training and Novell Canada for Zenworks 2.x;

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EDirectory

AST training for AST hardware

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PERSONAL ACTIVITIES:

• SPINNING

• TENNIS, FENCING

• BASEBALL • BIKING

o President YCSF

• PAINTBALL

• READING

• COMPUTERS

SCOTT A. SOMMERS

53 Fairleigh Cres. Toronto, ON M3C 6S1

416-***-****

EMAIL: acgb2d@r.postjobfree.com

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