Technical Support High School
Resume:
Aldritz K. Alipio
* ******* ****** **. ****. Batis, San Juan City
Telephone number: 470-79-08
Mobile number: 094*-***-****
E-mail Address: *********@*****.***
[pic]
Objective
To acquire more knowledge, experience and improvements to my skills
and to gain knowledge leading to my contribution to fast going
globalization of the world.
Personal Data
Date of Birth: January 17, 1991
Civil Status: Single
Height: 5'11 in.
Weight: 190 lbs.
Father: Abraham N. Alipio
Mother: Lily K. Alipio
Skills
. Basic Computer Hardware Skills
. Graphic Designing Skills
. Technical Supporting Skills
Technical summary
. Hardware
Lenovo laptop and desktop, MAC laptop, IPAD
. Software
Microsoft Visual Studio, Dreamweaver, Adobe Photoshop CS5, Adobe
Lightroom 3, Packet Tracer, Microsoft Office, Lotus Notes
. Operating System
Windows XP, vista, 7, MAC OS
. Programming Language
HTML, CSS, PHP, JAVA and C#
. Database
MS SQL 2005, MS Access,
Working Experience
. Creative Gateway Inc. (February 2012 - Present)
. Imac Project Leader Assistant
. POS/ SMS PC Support
> Setting up POS and SMS PC's in new or renovating stores
> Checking cable set up in new or renovating stores for POS and
SMS PC's
> Troubleshooting of known computer problems occurring in the
store i.e corrupted Operating System, PC and POS registers
boot failure, Virus Infection, VPN connections (Internet
problem, IP address, Gateway, Proxy Server, Remote Desktop
connection)
. Technical Support Specialist- Head Office McDonald's Philippines (
February 2012- February 2013)
Scope of work in GADC IT Support
. Daily Monitoring Report
. Servers (monitor servers' accessibility and disk
utilization via cacti and nagios)
. Critical Legacy Applications (ensure that servers' critical
applications and its services are running and accessible)
. Monitor Internet & VPN Connections via MRTG, Cacti and
Nagios (ensuring local, wan and internet connections are ok
and are accessible)
. Telephone Lines - PLDT and Globe ISDN PRI (conduct random
test calls to PSTN and ensure that calls are made without
lags and are successful)
. Data Center
. check all servers & network equipments - light
indicators, unusual sound, etc.;
. room temperature;
. check stock room light - should be kept off when not in
use;
. check acu leaks
. Helpdesk
> Accept calls
> Assist users through phone as much as possible
. User Support (as requested)
> Email account creation/modification
> Network access creation/modification - level 1 firewall
support
> Blackberry configuration
> Reset password - email, domain, blackberry, voicemail, etc.
> Pidgin user account creation/modification
. PC Support (as needed)
> Desktop & Laptop troubleshooting
> Desktop & Laptop Formatting
> IP phone configuration/provisioning
> Assess servicing laptop/desktop status and recommend
> Setup of IT equipment on meeting rooms
. Admin Tasks
. Technical Support Specialist- Alaska Milk Corporation ( February 2013-
April 2014)
Scope of work in Alaska Milk Corp. IT Support
. Helpdesk
> Accept calls
> Assist users through phone as much as possible
. User Support (as requested)
> Email account creation/modification
> Network access creation/modification - level 1 firewall
support
> Blackberry configuration
> Reset password - email, domain, blackberry, voicemail, etc.
> Pidgin user account creation/modification
. PC Support (as needed)
> Desktop & Laptop troubleshooting
> Desktop & Laptop Formatting
> IP phone configuration/provisioning
> Assess servicing laptop/desktop status and recommend
> Setup of IT equipment on meeting rooms
Internship
Creative Gateway Inc.
Address: 1869 P. Domingo St. Brgy. Kasilawan, Makati City, Philippines
Duration: 482 Hrs, from November 22, 2011 - March 12, 2012
Position taken:
McDonalds Head Office Technical Support
IMAC Project Assistant Leader
Training Background
. Tekmonkeys
> CSS/PHP (June 2012)
Education Background
Elementary: St. John's Academy (1998-2004)
Secondary: St. John's Academy (2004-2008)
Tertiary: Polytechnic University of the Philippines (2008-2012)
Bachelor of Science in Information Technology
. Senior Project: Create and customized software/system for
San Juan National High School " School Online Registration
System"
. Course Highlights: Web Designing, Database Administration,
Programming, Hardware and Software Fundamentals, Project
Management, Graphic Designing, Animation
Character Reference
Vincent Domingo
Supervisor (Creative Gateway Inc.)
Aldritz K. Alipio
Applicant
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