Project Manager Service
Resume:
Vidar Dallokken 650-***-**** (Mobile)
Sunnyvale, CA 94086 408-***-**** (Home)
Professional Web Site
LinkedIn Profile
*********@*****.***
SUMMARY
I’m a seasoned IT professional with extensive experience in successfully managing
complex IT environments. I’ve held a variety of roles; Technical Support, Change
Management, Release Management, Incident Management, Service Transition and
Operations, which have given me hands on experience managing daily IT operations
from service strategy through service operations. Innately curious of new developments
in the IT sector I regularly invest time on being educated about new, cutting edge
developments in IT.
In-depth knowledge of IT Service Management (ITSM) based on ITIL best
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practices
Adept in the ITIL Service Support areas of Incident, Problem, Change,
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Release, Access and Configuration Management
Highly experienced in IT Advanced Technical and Customer Support
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Expertise in Service Delivery areas of Service Level, Availability, Capacity
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and IT Service Continuity Management
Excellent Project Management skills based on Project Management
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Institute (PMI) principles
Dependable, personable, and a collaborative team player with strong work
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ethic and emotional intelligence
PROFESSIONAL EXPERIENCE
Service Operations Manager / Senior Technical Project Manager
Nokia Corporation, Sunnyvale, CA 09/2009-10/2013
Managed the Nokia Messaging Service and was the Technical Project Manager for the
outsourcing of the service.
Conducted Service Operations Review for stakeholders and technical staff
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Actively worked in the Continuous Improvement Process
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Managed Data Center Infrastructure relocation, migration and closure
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Managed Software Deployments, OS deployments and upgrades
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Performed Change, Release and Problem Management functions
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Monitored trends with reporting tools like Keynote, Akamai and Omniture
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Ensured the Tier 3 Engineers works escalated tickets
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Maintained the Operations Technical Library
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Approved acceptance into production of new systems and services
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Vidar Dallokken 650-***-**** (Mobile)
Sunnyvale, CA 94086 408-***-**** (Home)
Professional Web Site
LinkedIn Profile
*********@*****.***
Liaison with external R&D team
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Ensured all IT processes are in compliance with ITIL V3
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Reviewed and monitored existing SLA and OLA agreements.
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Managed projects and made sure all the stakeholders’ requirements were
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met
Accountable for accomplishing the project objectives within the constraints
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of the project
Developed, assessed and selected proper strategy for the projects
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Created project schedule and RACI matrix, developed Communication
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Plan, Risk Assessment etc.
Senior Staff Enterprise Support Specialist
Fujitsu Computer Systems (Formerly Amdahl), Sunnyvale, CA 10/1987-07/2008
Provided Tier 3 World-Wide support for the Fujitsu-Siemens Portfolio and Amdahl
legacy communications controller.
Handled multiple job positions including Senior Staff Engineer, Senior
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Enterprise Support Specialist, and other related technical roles for the company
that offers a range of mobile and enterprise products and services designed to
help customers maximize the value of their IT infrastructure
Provided worldwide support for legacy Amdahl portfolio, Fujitsu portfolio
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and Fujitsu-Siemens portfolio
As Certified FlexFrame Engineer managed design, maintenance and
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modification of unique, extremely scalable software solution designed to simplify
SAP infrastructure which streamlined clients’ IT infrastructure
Spearheaded the design, construction, testing, implementation and
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support for Network Appliance products, and oversaw the RedHat, SuSe,
Windows, VMware, NetWare and Fujitsu-Siemens implementation software for
the Intel based Rack Servers and Blade Servers
Diagnosed and resolved customer software and hardware problems, and
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escalated issues and other related matter in accordance with defined systems
and processes
Examined, designed, coordinated and directed the development of
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software systems to form a basis for the solution of information processing
problems
EDUCATION / TRAINING
Vidar Dallokken 650-***-**** (Mobile)
Sunnyvale, CA 94086 408-***-**** (Home)
Professional Web Site
LinkedIn Profile
*********@*****.***
Associate, Philosophy
University of Oslo, Norway (1978)
Professional Development and certificates
ITIL(IT Infrastructure Library) V3 certified
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Project Management Academy Certificate of Completion
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20 Certificates of Completion --IBM
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15 Certificates of Completion --Amdahl
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10 Certificates of Completion --SUN
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8 Certificates of Completion --VERITAS
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10 Certificates of Completion --Fujitsu and Fujitsu-Siemens
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Several certificates from various networking classes
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Network Appliance classes
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