Customer Service Project
Resume:
DuJuan Vinson
PO Box *** Heath Springs, SC *****
************@*****.***
SUMMARY
To secure a position with a forward thinking organization as an Application Support
A nalysts.
COMPUTER SKILLS
Languages
HTML, C++, XML, Visual Basic, Java, Java Script and Script.Net.
Operating Systems
Windows Server (2008), Windows(7,8), Red Hat, Linux, UNIX and DFS
DBMS
SQL, DB2, Oracle, T-SQL, MS Access, IIS
Networking
C isco Router Programming and Internetworking, switches, routers, LAN/WAN Network
A dministration and Security
EXPERIENCE
1/2014 – 3/2014
Contractor/Analyst (Windows 7 Upgrade Project)
Carolina Healthcare System Charlotte, NC
Provided team lead assisted and work with a team responsible for installation,
configuring, supporting and monitoring the computer programs and systems which
supported Citrix Desktop Virtualization Solutions. Performed Windows 7 Re-
Installation for staff members and testing of medical application after software
upgrading. The software included (Java 511, ECIN, Hot Key, ISite Enterprise, Star
1808 and IDX), which ensure that all workstation has the proper applications.
Tested, verify hardware & support peripherals troubleshooting to meet
specification requirements, by recording and analyzing test data. Assisted, while
manage communication through protocols and LAN/WAN Network Administration
and Security. Provided written and verbal communications with various medical
staff members for technical solution development and customer service, regarding
the nature of the information processing or computation needs a computer
program is to address.
3/2013 – 12/2013
Contractor (Duke Energy)/Analyst
ASI- System Integration Inc. North & South Carolina Area
Manage and Directed as Team Lead 25 Co-Workers, after working 3 weeks on Duke
Non- Nuclear Project. Received NANTEL Training for Duke Non-Nuclear Sites,
w hich included close to a year hands-on experience of SDLC support, with IT team
to ensure proper developed and testing software ran efficiently using C++
a nd other languages. Preformed implementation, analysis, designing, patching and
a rchitecting the environment, implementing security and monitoring procedures
for necessary modification to ensure system operates in conformance with
specifications. Responsible for testing, troubleshooting, maintaining and
controlling PC/LAN systems for proper function, Provided data using Excel
spreadsheet for ASI and Duke Energy platform database (SQL Server 2008), Other
task included providing application monitoring support experience using HTML
and XML for layout and formatting information, along with providing infrastructure
and resolve performance issues with IT team on OS, Database and SQL levels,
including knowledge of Windows 2007 and 2008, Experience also include
knowledge of network hardware such as switches, firewall and routers.
9/2010 – 3/2013
Default Servicing Specialist II
Wells Fargo Home Mortgage Fort Mill, SC
Contributed as a Team Lead by reading manuals, periodicals, and technical reports
to learn how to develop situation that meet staff and user requirements. Duties
i nclude providing database development reporting solutions in Excel for team
weekly stacks. Analyzed service standards, pipeline to ensure daily and month
goals were obtained. Performed research for correspondence and all legal
documentation for compliance purposes and handled inquiries from Attorneys,
Government Agencies and other interested parties. Communicated with other
departments for Investran and concept of how data was transform to manage
more effectively. Communicated also (internally and externally) regarding
documents and processes as needed. Worked with systems in LPS/MSP/Fidelity
and SharePoint, VendorScape, PAS, SQL and Loan Image Viewer for solution to
workout options such as HAMP, RPP, MOD, MODSF, DIL and Short Sell.
EDUCATION
ITT Technical Institute – Information Technology
C harlotte, NC Associate Degree (GPA 3.2) Graduation date March 20,2013
Winthrop University - B achelor’s Degree
R ock Hill, SC (Jan. 2015 to Graduation date of June 2017)
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