Customer Service Representative

LISA WADE

** ******* ***** ***. *, Clarksville, TN 37042 615-***-**** *******@*****.***

HIGHLIGHTS OF QUALIFICATIONS

• Strong leadership skills with experience in supervising over 50 employees.

• Consistently achieved and surpassed revenue goals set by management.

• Over 14 years of customer service experience with excellent written and verbal communication skills.

• Quick learner with the ability to work independently.

RELEVANT EXPERIENCE

Communication & People Skills

• Have experience speaking in public in front of groups of up to 500.

• Consistently maintains a positive attitude and enjoys helping people.

• Accurately record, remember, and verbally communicate detailed information.

• Combine patience, determination, and persistence to troubleshoot client issues.

Organizational & Time Management

• A problem solver who quickly grasps complex situations and turns them into manageable tasks.

• Ability to work independently in a fast-paced environment.

• Commended for reliability and trustworthiness.

• Planned and prioritized to ensure set deadlines are met.

Technical Skills

• Creative and skilled in social media marketing with two years’ experience.

• Proficient in Microsoft Word, Excel and PowerPoint.

EDUCATION

Austin Peay State University, TN, 2007 – 2012

Cookeville High School, TN, 1998 – 2002

WORK HISTORY

Home Instead Senior Care, Middle Tennessee, June 2010 to Current

Office Manager

Recruitment and Retention Coordinator

Staffing Coordinator

Customer Service Representative

Union Planters Bank, Goodlettsville, TN, April 2004 to August 2007

Teller

REFRENCES

Cindie Markel C.S.A. – 615-***-****

Home Instead Senior Care, South Nashville

Scott Haggadone – 810-***-****

Home Instead Senior Care, South Nashville

Grant Berkery – 941-***-****

Home Instead Senior Care, Clarksville

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