Customer Service Security Officer

ABUL KASHIM AZAD

*** ******* *****, *******, *****, IG11 9BS

MOBILE: 074**-***-*** Email: ******@*******.**.**

PERSONAL PROFILE

I am a confident person who is an excellent communicator with a real enthusiasm for development. I am

responsible, reliable and a caring person who strives for success. I work as a high spirited team member as well as

working equally effectively as an individual. I am able to work efficiently under pressure and am calm and cheerful. I

adapt well to work surroundings, and am well presented at all times.

KEY SKILLS

• Computer literate as I make substantial use of windows for all my word processing activities.

• Reliable, flexible, punctual, trustworthy and have the ability to work under pressure within set deadlines

• Self-discipline, confident, hardworking, and have a good judgement skills

• Can work part of a large team and my own within a challenging and demanding business atmosphere

• Have been trained and worked as a security officer/supervisor for 7 years and gained the knowledge and

understanding of the security industry and its requirements

• I adapt to all sorts of environments quickly and effectively

Employment Summary

Security Officer (SGC Security) Harlow June 2013 to Ongoing

Duties Include: This is a floater position which I am working as. I have several different roles in different days. Some

days I work as cooperate security officer and some days I work as a retail security officer. In this job I travel all

around London.

Nursery Admin Clerk (Alphabet House Nursery School) Forest Gate Apr 2012 to May 2013

Duties Include: Filing and retrieving information and documents, data entry, typing letters, advertising the nursery,

managing dairies, booking parents for visits and registering children, maintaining office equipment, answering the

phone and providing switchboard cover, looking after visitors, working with parents and outside agencies, creating

spread sheets and financial reports of the nursery and collecting outstanding fees from parents.

Head Waiter (Le Hope Balti House) Rainham Sept 2011 to April 2012

Duties Include: To ensure customers are happy with the service and food we are providing, training staff, doing

invoices and staff wages, ordering stocks and doing financial reports, cash handling and other admin roles, selling

catering products and explaining the use of products.

Security Officer/Supervisor (HDS Securities Ltd) Tilbury July 2004 to Sept 2011

Duties Include: Improving interpersonal skills by working in partnership with my team, enhance written skills by

preparing a variety of different reports (rosters, incident forms, complaints, signing in forms, etc.) and completing

administrative procedures to specific protocols and guidelines, show respect for all race and diversity by conducting

individual and vehicle searches with regards for human rights, strong self-motivation skills demonstrated by taking

initiative to investigate and take actions as a supervisor, demonstrating resilience by diffusing potentially volatile

situations bearing in mind every individuals safety, showing integrity by handling and processing sensitive

information as well as carrying out accounting roles, ensuring the perimeter is secure by controlling access to

restricted zones and monitoring CCTV.

Customer Service Manager (House of Spice) Wantage Aug 2000 to Nov 2003

Duties Include: dealing with angry customers, dealing with queries and complaints, selling products, organising

daily routines to ensure excellent customer service, filing, faxing, ordering stocks, arranging meetings, cashing in,

and typing, correspondence and general administrative duties.

EDUCATION

London Churchill College: BTEC Higher National Diploma in Business (June 2013 – On Going)

Alpha Training Institute: NVQ Level 2 & 3 in CHILDCARE (Apr 2010 to Jun 2011)

HDS Securities Ltd: NVQ Level 2 in Security (May 2008 to Jun 2009)

Training Development Services: Healthcare (First Aid Course) (Jul 2008 to Jul 2008)

Tower Hamlets College: GNVQ Foundation in Business Study (Jul 1996 to Jun 1997)

Langdon Park School: GCSE’s In English, Maths, Science, Bengali, Graphics, Geography and Art

References Available On Request

ABUL KASHIM AZAD

181 WESTROW DRIVE, BARKING, ESSEX, IG11 9BS

MOBILE: 074**-***-*** Email: ******@*******.**.**

Contact this candidate