Customer Service Manager

Nokie Salinthone

*** **** ****** **********, **

Email: ***********@*****.***

Telephone: 530-***-****

EDUCATION:

University Of Phoenix

MBA in Business Administration Present

California State University, Chico

Bachelor of Arts May 2008

RELATED SKILLS:

• Microsoft Office Suite 2011 (Word, Excel, PowerPoint, Outlook)

EMPLOYMENT:

Maximus Sacramento, CA

Call Center Processing Representative August 2013 - Current

• Receive inbound customers calls to complete or revise healthcare plan enrolment, benefit

services, research and resolve customer issues.

• Maintains confidentiality through emotional customer situations, resolving customer needs

and requests.

• Addresses customer complaints by identifying and coordinating an appropriate corrective plan

of action.

• Adheres to all regulatory company compliances, policies, process and procedures.

Taste of Thai Sacramento, CA

Manager September 2008 - April 2013

• Supervised 15+/- staff members across 2 shifts on a daily basis.

• Responsible for all phases of restaurant operation. Training and on boarding of new hire

associates.

• Manages and maintains control of stockroom and merchandise, shift cash drawer, and overall

daily checks and balances.

• Demonstrates professional etiquette and courtesy when interfacing with customers.

• Addresses customer complaints by identifying and coordinating an appropriate corrective plan

of action.

• Created promotional marketing to attract new customers.

Verizon Wireless Sacramento, CA

Leadership Development Program/Sale June 2008 - July 2010

• Fast paced technology environment. Provided sales of wireless services and customer and

technical support.

• Provide customer follow up to ensure all critical issues are resolved in a timely manner.

• Communicate sensitive information tactfully. Listen attentively to customer needs and

concerns, and demonstrate empathy to regain customer loyalty.

• Communicate effectively to ensure high quality and timely expedition of customer requests.

• Monitor daily store results to ensure sales, retention, and objective compliance.

• Supervise, educate and motivate sales team members to meet and exceed quota goals, comply

with necessary merchandizing requirements, complete monthly reporting and prepare for

quarterly audits.

Enloe Hospital, Cardiac Rehabilitation Center Chico, CA

Exercise Physiology Intern January 2008 - June 2008

• Monitor patients’ vital statistics while performing physical activities including; treadmill and

exercise bike.

• Used solid understanding of exercise science to motivate and coach patients in a rehabilitative

environment four hours per week per patient.

CSU, Chico Financial Aid Chico, CA

Customer Service Technician May 2007 - May 2008

• Assist students and parents via telephone and in person about financial aid eligibility, policies,

procedures, regulations, and procured referrals for students for on and off campus assistance.

• Demonstrated excellent organizational skills, sensitivity toward people from various ethnic,

low-income, and academically disadvantaged backgrounds.

• Managed large volumes of public contacts and successfully assisted confused or desperate

individual.

Rape Crisis Intervention and Prevention Chico, CA

Intervention and Prevention Facilitator August 2003 - September 2005

• Provided sexual assault education from preschool to college students and to the general

public.

• Provided one on one peer counseling to clients dealing with abusive relationship including

mental and physical abuse.

• Mentored and counseled high risk adolescences ages 12-19 in preventing teen pregnancy by

practicing safe sex, building self esteem, learning to be assertive, and how to overcome peer

pressure.

• Often accompanied clients to court, Police Department and hospital.

REFERNCES:

• May Promlung, Taste of Thai – Location Manager 916-***-****

• Paul Kuy, Verizon Wireless – Location Manager 916-***-****

• James Vu, Verison Wireless – Location Manager 916-***-****

• Garit Roberts, Barco Inc. – International Customer Service Advisor 916-***-****

• Delaine Parocco, Friend 480-***-****

• Tasanee Chitcharoan, Friend 530-***-****

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