Support Services
Resume:
Ginny Kontopoulos
Elk Grove, California 95757
Home 916-***-****
Cell 847-***-****
*****.***********@*****.***
OBJECTIVE
Results oriented professional with strong experience in Office Management and Technical Operations. Strong
analytical and problem solving abilities, detail oriented individual looking for a role with a progressive organization.
SUMMARY OF QUALIFICATIONS
Highly organized
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Process oriented
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Effective communicator
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Staff training and support
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SKILLS SUMMARY
Hard worker, quick learner, with strong common sense
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Highly reliable, assumes responsibility to complete assignments and meet deadlines
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Strong skills in organizing workflow and office system design
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Able to work in a fast paced, intense environment smoothly, work well under pressure
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Talented in problem solving
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Expert knowledge of computer software with proven ability to adapt to new technologies
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Efficient and flexible
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Excellent verbal and written communication skills
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Ability to elicit confidence and build rapport
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Able and willing to assist co workers, supervisors, and clients in a cooperative manner
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EXPERIENCE
GreenAssociates, Inc., Deerfield, Illinois, August 2006 to March 2014
Support Services Manager
Collaborated with staff and owners to produce documentation of corporation policies, processes and
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procedures; created and post documents on a company intranet site
Collaborated with owners, business development, and a third party consultant to update the corporate
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website
Developed standardized format for client reports and surveys
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Produced reports for clients
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Created and standardized corporate templates across all applications
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Provided software application and telephony support, including account creation and desktop
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configuration
Transitioned company ftp site to on line file share; provided user access and monitored usage
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Assisted with back up file restoration
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Developed methodology and database for asset tracking
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Updated and standardized image library
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Streamlined/standardized the production of marketing materials
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Support staff supervision
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New hire intake/training
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Tracked corporate account information for third party vendors
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Overhauled filing system to incorporate increased electronic distribution of documentation
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Worked with outside vendors to ensure office security
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Created electronic bid document distribution process
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Unext.com/Cardean Learning Group, Chicago, Illinois, November 1999 to July 2006
IT Operations, Applications Specialist – February 2002 to July 2006
Worked with application developers and 3rd party software engineers to:
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o Configure user roles and access rights
o Assist with application role out including end user training;
Created/configured/removed user accounts using Active Directory
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Produced surveys for user groups and customers
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Developed documentation for IT operations processes and procedures
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Provided 2nd and 3rd level support to helpdesk
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Managed telephony system
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Developed/maintained facility floor plans for 911 compliance
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Help Desk Manager - November 2000 to February 2002
• Supervised up to 10 technical support staff across multiple buildings
• Identified processes to streamline/manage user requests
• Trained new hires in applications and IT operations processes
• Trained outsourced call center staff and supervisors on customer call resolutions
• Developed “How To” documents for posting on corporate intranet
• Developed reports for senior management on ticket resolution; identified key/recurring issues and
implemented source solutions
• Maintained Asset Tracking Database
Help Desk Specialist - April 2000 to Nov 2000
Resolved 1st level application support requests
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Escalated network, telephony and 2nd level technical requests to appropriate staff members
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Communicated IT Operations issues (i.e., server outages/virus alerts/maintenance schedules) to
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company
Developed work flow for processing new hires
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Office Coordinator – Nov 1999 to April 2000
• Moved 100+ employees from one location to another
• Ordered/maintained supplies
• Coordinated building issues with landlord
• Set up new workstations
• Supervisor of mailroom staff
GreenAssociates, Inc., Evanston, Illinois, November 1996 to November 1999
Office Manager
• Produced marketing materials in response to RFQs
• Support staff supervision
• New hire intake/training
• Instituted color coded filing system to ease identifying appropriate documents
• Provided administrative support to President
Education
Bachelor of Arts, Northeastern Illinois University
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