Customer Service Management
Resume:
* ** ***** ****** ******, Waterloo, ON
h acgac7@r.postjobfree.com
Sheng (Kevin) He
S KILLS SUMMARY
• Prof icient in t he usage of M icrosoft Of fice Suite, advanced skills in Excel a nd Access
• Experienced in gathering, a nalyzing a nd presenting data
• Outs tanding customer service and customer relationship management skills
• Working experience with R, Python, Visual Basic a nd SQL
• Highly motivated team player with strong communication and interpersonal skills
• Capable of working under p ressure a nd meet ing s trict d eadline s
E XPERIENCE
2 014 - 2012 U WCSSA [ Waterloo, ON]
M inister of L ogistics
P erform ed s pecialized administrative tasks i ncluding preparation, investigation,
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r esearch, review, control and coordination of various c ampus activities
C reate d l ogistic track ing template used in all events using Excel
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A ssist ed i n the m anagement of social medial platforms ( websites, sponsors)
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P rovide d w ork direction, coordination, trainin g a nd guidance to assigned members
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P articipate d i n hiring process, including on campus inte rviewing and screening
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a pplicants
E stablished U Wcssa brand and communicate d w ith students to i ncrease a wareness
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a s well the p ublic relationship
2 014 - 2013 U niversity of Waterloo [ Waterloo, ON]
I ntramural B asketball T eam Captain, U niversity of Waterloo
O rgan ize d a nd lead a n i ntramural basketball team
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O rganized p ractices, reinforced plays and acted as the head of the team during
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g ames
C oordinated the whole team and ensured a h armonious working relationship within
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t he entire te am
L ea d t he team to win “silver me da l ” in 20 14
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2 011 - 2010 U WCSSA [ Waterloo, ON ]
M ember, U niversity of Waterloo Chinese Student and Scholars Association
A ssist ed t he ministers of v arious d ivision in event implementation a nd cordination
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A ttend ed m eetings and hearings and acts as the division m ember
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A ssists in resolving the i ssues o f UWcssa
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C oordinates meetings, events and schedules a nd give efficient suggestions
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E DUCATION
U niversity of Waterloo [ Waterloo, ON]
B achelor of Mathematics
H onors M athematical Studies with business Specialization
V O LUNTARY EXPERIENCES
O ntario Church food bank, L ond on, 2009
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O ntario Terry Fox Run Event, L ondon, 2009 - 2010
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