Information Analyst

Jeffrey L. Clevenger

*** ******** ***. – New Carlisle, OH 45344 – 937-***-**** – acg9yj@r.postjobfree.com

QUALIFICATIONS:

More than 30 years of experience in the Information Technology industry with emphasis in software

support, technical mainframe operations, operating system support, database maintenance, business

continuity/disaster recovery, performance and capacity planning; with strong communication,

organizational and project management skills.

PROFESSIONAL EXPERIENCE:

Services Information Developer II, Hewlett-Packard – Ally Dayton, Ohio (2004 - Present)

Supports Oracle and SQL COTS software, Asset Backed Securities and Collateral Analysis application by

Lewtan Technologies, in North America and International Operations for Securitization Retail and Lease

lines of business. International clients includes: Canada, United Kingdom, Germany, France,

Switzerland, China, and Mexico. Executes daily and monthly batch cycles. Troubleshoots application

reporting issues through data analysis tools MS SQL Plus and MS SQL Server Query Analyzer. Creates

business requirement documents and test plans. Executes software build testing. Applies database data

fixes and Excel worksheet formula enhancements. Develops and maintains application processing

scripts. Monitors Securitization Team’s service desk through Peregrine Service Center, IBM Service

Manager, HP Service Manager AMS1, and IBM Lotus Notes.

• Enhanced calculation technique for data pool builds through statistical analysis saving 24 hours of

processing time.

• Developed supplemental data pool build concentration limit testing tool through MS Excel.

• Consolidated US Retail manual input processing methodology saving month-end processing time.

• Applied additional logic for client reports through Cognos Impromptu Administrator for software

vendor.

• Coordinated environment data archiving and decommissioning activities.

Information Analyst, Electronic Data Systems – GMAC Dayton, Ohio (1995 – 2004)

Supported on-line IMS and DB2 databases on mainframe legacy systems. Supported batch

environment. Provided performance and capacity planning support activities. Utilized project

management skills. Interfaced with application teams, vendors, and customers. Maintained source code

written in VBScript, REXX & SAS. Monitored resource utilization through STROBE, OMEGAMON, RMF,

BMC PATROL Visualizer and CA-BrightStor. Other tools include: DeltaIMS, Autogen, IMF, TSO,

CONTROL-M/R, Endevor, SAP, TPNS, Lotus Notes, and the Microsoft Suite of Office Applications

(Outlook, Excel, PowerPoint, Word, Project, Access, Visio, Internet Explorer, & NetMeeting).

• Business Continuity Planning Coordinator for Solution Centre.

• Capacity Management Global Representative for GMAC & MIC.

• International Single Point of Contact for Software License Agreements.

• Coordinated Y2K independent vendor validation of application software.

• Participated in disaster recovery drills.

• Provided financial resource forecasting and monthly variance analysis reporting.

• Monitored and reported response time statistical metrics.

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Senior Computer Operator, Electronic Data Systems – IPC Dayton, Ohio (1993 – 1995)

Developed and enhanced operator procedures. Monitored batch and on-line mainframe activity.

Mentored and trained entry level operators.

System Engineer, Electronic Data Systems – IPC Dayton, Ohio (1988 – 1993)

Supported on-line Transaction Processing Facility operating system. Applied operating system

maintenance. Debugged system/application dumps. Interfaced with Application and Database support

groups to resolve customer related concerns or enhancements. Assisted operations assistance center

with procedures. Evaluated new hardware and software upgrades for operating system compatibility.

Generated network communications terminal/printer definitions per customer request. Provided

assistance to development system environment environments. Maintained software license inventory

management system. Programmed in Assembler H, SABRETALK, REXX and PL/I computer languages.

Operations Shift Supervisor, Electronic Data Systems – IPC Dayton, Ohio (1988 -1988)

Supervised second shift operations for the Transaction Processing Facility, TANDEM, and IBM Series/1

systems. Conducted employee performance reviews. Organized system and employee scheduling

requirements. Interacted with the hardware, software and application support groups.

Computer Operator, Electronic Data Systems – IPC Dayton, Ohio (1985 – 1987)

Operated 3420 and 3480 tape drives with the data management environment. Performed tape librarian

responsibilities. Operated Transaction Processing Facility, TANDEM, and IBM Series/1 systems

according to scheduled tasks. Monitored and escalated problems to appropriate support groups.

Computer Operator, Electronic Data Systems – 3rd National Bank Dayton, Ohio (1983 – 1985)

Operated IBM system 4331 DOS/VSE. Operated IBM system 38/5381 model 7.

Sorted items on an IBM 1419 sorter and NCR 6780 reader/sorter. Supervised distribution activities.

Education:

Clark State, Springfield, Ohio

Major: Business with Emphasis in Computer Programming

Degree: Associate of Arts

University of Dayton, Dayton, Ohio

Major: Information Technology

Degree: None

ITIL (Information Technology Infrastructure Library) Foundation Certified,

Pink Elephant, Inc., Ontario, Canada

EDS Operations Development Program graduate

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