Customer Service Manager

LOLA DONALDSON

**** *******, **** # * ******, IL 60402 ***********@*****.*** 708-***-****

PROFESSIONAL EXPERIENCE

Meatheads

Assistant General Manager 2014-Present

• Manage hiring, onboarding and responsible for scheduling

• Manage and motivate restaurant employees through constant communication and regular team

meetings

• Ensure guest receive exceptional customer service at all times

• Trains employees, actively supervise and motivate the staff

• Develop employees by giving constructive feedback and take disciplinary action when employees

violate company policy

• Perform administrative duties including required reporting and ordering

• Use daily Labor Graphs, Manage financials- cash handling procedures and cost control

• Oversee start up and shut down of operations

• Maintain food service and production levels

Noodles & Company

Assistant General Manager 2013-2014

• Delegated responsibilities to managers and team members

• Provided coaching and feedback and assessing performance and interviews

• Identified any problems concerns and opportunities for improvement

• Scheduled and manage labor

• Analyzed relevant reports and identify and address trends and issues within the restaurant

• Developed action plans and implementation plans

• Generated sales growth and marketing

• Managed expenses, analyzing variances, initiating corrective action and control labor cost

Chipotle Mexican Grill

Human Resource Specialist 2011-2012

• Oversaw 60 restaurants in the central region

• Greeted visitors and vendors

• Act as liaison for corporate and operations

• Scheduled meetings, maintained calendar, answered phones and coordinated travel

arrangements

• Maintenance of numerous databases and electronic and hard copy files

• Sort incoming mail, prepare FedEx, USPS and UPS shipments and ordering office supplies

• Maintain all HR files, verified I9 documents, tracking vacation, unemployment claims and benefit

packages prepare presentations, schedule interviews and maintain office space

• Prepare and process all invoices and expense reports

• Generates reports, handle multiple projects and perform audits on the business account

APICS 2008-2009

Distribution Center Associate

• Answered incoming calls and greeted visitors and vendors

• Sorted mail according to destination and type, logged checks, and processed packages via UPS

and FedEx

• Tracked and logged invoices and performed other task as assigned

• Stocked inventory, ordered supplies and setup conference rooms

• Maintained records of incoming and outgoing shipments, mass mailings and more

Pitney Bowes 2007-2008

Customer Service Representative

• Demonstrated flexibility in satisfying customer demands in a high volume production environment

• Handled time-sensitive confidential material, urgent packages and maintained the highest levels

of customer care while demonstrating a friendly and cooperative attitude

• Operated postage machine, prepared shipping packages, scheduled pickups, sorted incoming

mail and delivered to appropriate departments

• Ordered office supplies and prepared copy jobs

• Sorted large bundles of mail, overnight packages and shipments of paper

• Maintained all logs and reporting documentation and performed other task as assigned

WageWorks

Fulfillment Associate – Receptionist 2005-2007

• Provided comprehensive administrative support to managers and staff

• Greeted visitors and answered busy multi-line phone system

• Screened calls and referred callers to appropriate personnel as necessary

• Operated postage and folding machine

• Processed outgoing mail and delivered incoming mail to appropriate departments

• Ordered supplies and stuffed mail

• Filed and completed other task as assigned

EDUCATION

Morton College Cicero, IL

• Prerequisite credits

SKILLS

• MS Word, Excel and PowerPoint

• Oracle PeopleSoft

• Taleo/Onboarding

• Who Where Photo software

• Aloha/Menulink systems

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