Customer Service Developer
Resume:
Gunnard M. Engebreth
Smyrna, Ga 30080
acg9qy@r.postjobfree.com
Educational Background
Georgia State University, (2001-2005)
Graduated summer 2005
Computer Skills
Programming:
Html - 15 Years
Php - 14 Years
Mysql - 13
jquery - 5
Perl - 6 Years
css - 10 Years
Joomla - 5 year
Wordpress - 4 years
Shell scripting - 8 Years
C - 4 Years
Java - 1 Year
Rss/atom - 1 Year
Python - 1 Year
Ruby - 6 Months
VB / Delphi - 6 Years
SEO - 10 years
Operating Systems:
Microsoft (all)
Linux (red hat, slakware, debian, suse, Bastille, gentoo, yellow dog,
Ubuntu),
SunOS
Services:
Sendmail, Apache, Ftpd, nmap, dns, bind, mysql, php
Misc:
Computer security, encryption, Packet sniffing/spoofing, Application
testing, sql-injection, XSS, google adsense, google analytics, SEO
Websites
www.gunnard.org
www.newsftw.com
www.nomeatfor.us
www.nintendoringtones.com
Related Work Experience
Developer (2014-Current)
Givesmart US. Inc.
Developer
The responsibilities are continual maintenance and development of current
web applications as well as new features. This involves third-party APIs
and working with other team members from the UK. I have Developed web
applications using PHP, CSS, HTML, Javascript/JQuery for responsive
environments. I have also integrated new technologies where they deemed it
necessary.
Remote Storage Support (2011 - 2013)
IBM
We support all of North America's Mid-range storage and Netapp servers.
Heavy SAN/Networking knowledge is utilized as well as Linux skills. Strong
customer service is highly leaned on, as we are speaking directly to
customers sometimes. I offer both over the phone support as well as remote
access to computer problem solving. We analyze logs and watch details for
minute changes that could be the sign of a failure. I am trained on all IBM
DS4k Series as well as XIV high end storage and Netapp.
Web Developer (2009 - 2011)
North Point Ministries
50% of my time is dedicated to web support tickets. Anything from changing
a word on a page to requesting a database change to php, javascript, css
troubleshooting. Requires an intimate knowledge of linux, server structure
and keeping up on current web technologies. The other 50% is spent on
special or re-occuring projects. We have monthly and yearly updates to
specific ministries (yearly registration events and monthly content
changes). This requires cms knowledge (wordpress, Expression Engine) as
well as php, jsp, css, javascript programming capabilities. This also
requires Mysql and Mssql experience.
Every project that I worked with I used SEO (alt tags, meta tags, properly
named links, relevant keywords within the content) to ensure proper
placement in google searches.
Web Developer (2009-2009)
Engauge Interactive Media
Upgraded a site from joomla 1.5 to joomla 2.0. 6 month contract
Senior Web Developer (2008-2009)
Pure Web Development
Lead Web Developer of custom Joomla installations and templates. Mainly
dealing with Joomla but also developing custom solutions with PHP,MySQL to
fit the customers need. This environment allowed me to develop and manage
several large-scale websites for organizations such as churches, non-
profits, insurance agents, talk radio djs, and celebrity golfers. Every
project that I worked with I used SEO (alt tags, meta tags, properly named
links, relevant keywords within the content) to ensure proper placement in
google searches.
PHP Developer / Sysadmin / Tech Support (2006-2008)
Outerbounds Technologies - Openbookconcepts.com
(www.outerbounds.com)
Lead developer of web-based auto-provisioning system for custom website
development.
Lead Joomla Module / Template / Component developer.
Built a series of Ubuntu web servers with LAMP installed.
I managed an Exchange server for 500+ users.
Java Programmer (2005-2005)
Monumental Interactive (www.monumental-i.com) Atlanta, Georgia.
Developed Large-Scale content management systems for companies allowing for
total client control with a user-friendly GUI.
Professional Services / Network Administration (1999-2001)
Silverpop (www.silverpop.com) Atlanta, Georgia,
Maintained, Updated and Developed email tracking software utilizing Perl,
MySQL and Sendmail to manage and organize several email campaigns with in
various companies and organizations and to monitor corporate communication
capacities.
Designed and developed a web application for viewing and maintaining email
campaign with in the aforementioned project.
Provided ongoing customer service support through campaign customization to
meet client specifications and expectations.
Founded Application Security Department with an emphasis on evaluating
current builds of software for exploits.
Maintained system order for Red hat Linux, SunOS, Windows NT systems for
over 40 Linux clusters worldwide as well as the in-house farm of over 30
machines as the System Administrator.
Researched and developed prototypes for new technologies to be introduced
to our customers including video in email as well as customized Flash
greeting cards.
Developed front and back-end specifications for secure chat client as well
as a windows GUI.
Wrote white-papers to evaluate, critique, suggest modifications on the
state of both network security and application security.
Chosen as a delegate to attend the security conference H.O.P.E. 2 for
research and development in New York.
System Administrator / Webmaster (1999-2000)
24/7 Coffee Atlanta, Ga,
Responsible for the creation of a company-wide network using Redhat Linux
to facilitate communications of data, web, and email servers.
Installed and maintained Apache web server and designed company website.
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