Engineer Customer Service
Resume:
REINER M. ZAGADA
*** ***** ** **** *** Martin de
Pores, Paranaque City.
******.********@*****.***
Career Objective
To have an opportunity to work in your company that could offer me a
good job for my already acquired skills and good head start for my future
career in this industry. To take a challenging and high performance
oriented role in the field of Computer engineering and implement the
expertise and experience gained in this field to develop complex project
with efficiency and quality.
Experience Summary
* Helpdesk/Technical Engineer in Accent Micro Technologies Inc. from
June 1, 2014 to Present.
* Helpdesk/Technical Engineer in Jollibee Worldwide Services from May
28, 2013 to June 1, 2014.
* Manufacturing Engineer in Nidec Philippines Corporation from
October 04, 2012 to December 05, 2012.
Expertise Summary
* 1 year overall experience in technical support in PC's of Jollibee,
Chowking, Greenwich and Red Ribbon stores.
* Experience in technical support in machines in all brand of Hard
disk.
* Advance knowledge in CISCO Routing and Switching.
Certifications
* Cisco Certified Network Associate (CCNA)
Cisco ID: CSCO12658148
Exam Date: July 30, 2014
Experience Profile
* HELPDESK/ TECHNICAL ENGINEER in ACCENT MICRO TECHNOLOGIES INC.
Assigned to IBM GLOBAL from JULY 1, 2014 to PRESENT.
Roles and Responsibilities
* Handled all problems PC's of Jollibee, Chowking, Greenwich and Red
Ribbon.
* Configuring and Troubleshooting SAP-SRM, SWS, SKYLARK and STS.
* Collecting and Generating Vendor reports.
* Receive any calls from the Stores.
* Isolate the problem thru remote PC's (Remote desktop, ammy admin,
teamviewer and Ultra VNC).
* Onsite the store that has a problem in Skylark PC without Internet
Connections
* Troubleshooting STS or Timekeeping of the Employees to all stores.
HELPDESK/ TECHNICAL ENGINEER in Jollibee Worldwide Services from May 28,
2013 to June 30, 2014.
Roles and Responsibilities
* Handled all problems PC's of Red Ribbon stores.
* Configuring and Troubleshooting SAP-SRM, SWS, SKYLARK and STS.
* Collecting and Generating Vendor reports.
* Receive any calls and Emails from the Stores.
* Isolate the problem thru remote PC's(ammy admin, teamviewer and
Ultra VNC).
* Onsite the store that has a problem in Skylark PC without Internet
Connections
* Troubleshooting STS or Timekeeping of the Employees to all stores.
Expertise profile
Area of Interest: Routing and Switching
* IPV4/IPV6 Routing
* Configuring and Troubleshooting networks
* Configuring EIGRP routing domains
* Configuring in VLSM,CIDR,SUBNETTING,
* Configuring and Troubleshooting VLANS in Switched Networks.
* Configuring Trunking and Pruning on switched networks
* Configuring vlans in ROUTER ON STICK method,
* Configuring STANDARD/EXTENDED ACL'S
* Knowledge in Remote Access VPN (Client-Site) and Site-Site VPN
* Computer hardware Troubleshooting, Repair Hardware, Software PC's
and Laptops.
* Knowledge in Basic Programming languages: Turbo C, Java, Visual
Basic.
* Knowledge in Microsoft Office Application, and Advance Excel.
* Knowledge in HTML, Dreamweaver, Joomla.
* Knowledge in Photoshop
* Knowledge in AUTOCAD
Education
* BS Computer Engineering
Philippine State College of Aeronautics,
2007 - 2012
1 Villamor, Pasay City
Gabby's Christan Academy
2006- 2007
Signal Village, Taguig City
Gracel Christan Academy
2002- 2003
Signal Village, Taguig City
Training and Seminars
Effective Business Writing 101
IBM Learning and Development
June 16, 2014
Customer Service Training 101
IBM Learning and Development
June 16, 2014
Problem Solving and Decision Making 101
IBM Learning and Development
June 16, 2014
* PHP Web Development hands-on training
Philsca-ICS Department
Feb 9-10-2012
Android Platform
Jan13, 2012
Baguio City
Cloud Computing
Jan 12, 2012
Baguio City
Building Wiring
April 16 to June 1,2007
DANHS, Paranaque City
Cloud Computing
Jan 12, 2012
Baguio City
Languages Known
Good Oral and Written communication in English and Filipino.
Declaration
I do hereby confirm that I will deliver the best part of my
service and dedication if I get
Recruited in your company. I fully hope that you will provide me an
opportunity to work in your
Esteemed organization.
Yours Sincerely
Reiner M. Zagada
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