Customer Service Sales

Carol Weaver

Chattanooga, Tn. *****

Home Phone 404-***-****

Email acg9jd@r.postjobfree.com

Professional Experience:

belk 1998- Present

Fulfillment Supervisor in store

Oversee the department: make sure everyone is trained. Fulfilled

Merchandise Orders from belk.com and in store orders. Key Holder,

Assisted customer in merchandise selection. Pick, Processed and ship

out packages. Tracked customer packages when needed, customer bill

payment and resolved issues. Research bills, scanned, organized and

marked merchandise. Move product from dock room to the sales floor and

set the modular/plan-o-gram. Process the truck when need. Manage

associate time and reviews. Interview new associate and assist in

exited interview. Manage associate appraisal.

UPS

Senior Administrative Pricing Assistant, 1986- 2010

Support the Analysts by evaluating Pricing requests, compiling

ground/air bids and preparing offers for the Region and Strategic

Account Managers. Compile and prepare data from various computer

programs such as IAS, Bid cam and Microsoft Office Applications

(Excel, Access, PowerPoint and Word). Develop and evaluate pricing

based on the overall profitability of customers, market trends and

competitive factors. Also responsible for routine communication with

various levels of management in the District, Region and Corporate

offices. Extensive planning, prioritizing and Implemented signed

contracts for national accounts. Responsible for adding, deleting

shipper, and extending contracts. Maintained Lotus Notes databases,

Extensive problem solving. Compiled ground/air bids and keyed data in

the IAS Model. Prepared proposals for the Account Executives, weekly

and monthly report for the Region Managers. Assisted Account

Executives on customer complaints, tracers and issuing damage call

tags. Assisted Customers on the phone, scheduled pickups, input

tracers on packages, Tracked air packages.

OTHER UPS ADMINISTRATIVE POSITIONS:

Pricing Dept. District 1992- 1997

Tele Service Dept. District 1990- 1991

Customer Service Dept.District 1988- 1989

Feeder Dept. District 1986- 1988

Technical Skills

Proficient in Microsoft Office (Word, Excel, Power Point, Access),

Package Tracking system, Bid cam, Data Warehouse, Data Warehouse,

Critical Thinking.

EDUCATION

Associate Degree Electronic Technician

DeVry Institute of Technology

Atlanta, GA

Administrative Professional Certificate

Kennesaw State University-Continuing Education

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