Customer Service Management
Resume:
Nga Yu Crystal,Vong
Graduate of Environment and Resource studies
Minor in Geography and Environmental Management
Diploma in Environment and Resource Studies
Uwid:20440262
Local Address
500B Blue Beech Blvd
Waterloo, ON, N2K 2T2
Permanent Address
500B Blue Beech Blvd
Waterloo, ON, N2V 2T2
******@*****.***
Cell: +1-226-***-****
SKILLS SUMMARY
• Customer service and Sales position with expertise in delivering support services and resolving
customer complaints.
• Ability to work independently and learn quickly with minimal supervision
• Strong background in provincial laws related to water quality and quantity
• Strong oral and written communication skills developed by group presentations with excellent spoken and written
English, Cantonese, Mandarin as well as basic Japanese and Korean
• Skilled in prioritizing and completing assignments in timely manner, with accuracy and attention to details
• Ability to lead and motivate team members while demonstrating integrity, enthusiasm, and professionalism
• Excellent multi-tasking skills; ability to work under pressure in fast-paced environment
• Proficient knowledge in Arc GIS and SPSS to perform spatial analysis and data management
• Good background in Environmental Assessment procedures, associated laws such as Fisheries Act and report
writing
• Proficient knowledge reading academic articles as well as conducting critical analysis
WORK AND VOLUNTARY EXPERIENCE
Part time Crew member, HMS Host Tim Hortons, Cambridge, ON, June, 2013 – present
• Performed excellent customer service to customers with nice manner and smile
• Skilled in muti-tasking in a fast paced environment under pressure
• Strong interpersonal skills with customers
ES Coffee House Volunteer, University of waterloo, waterloo, ON, April 2013- Aug 2013
• Recorded customer orders and repeated them back in a clear, understandable manner.
• Correctly received orders, processed payments and responded appropriately to guest concerns.
Nga Yu Crystal Vong
pg.2
• Solve customers problem and answer inquiries in appropriate manner.
Private Piano Tutor, Individual homes, Hong Kong, China, June 2009 – July 2010
• Taught elementary piano skills and fundamental musical theory to students in kindergarten and grade 2
• Demonstrated and responded to parents questions and concerns
• Enhanced students’ interest in music through singing and activities
• Communicated with students’ parent effectively for learning progress
EDUCATION
Bachelor of Environmental Studies, Environment and Resource studies, Honours Program, University of
Waterloo, Waterloo, ON, Sept. 2011– Dec 2014
Study Abroad, Summer Session Program, EWHA Womans University, Seoul, South Korea, June –August 2014
• Learned to live in Korean culture and gain independence through daily activities
• Studied traditional and modern Korean culture with comparison to North American culture
Relevant Assignment:
Spatial Analysis project for Lowes, Spatial Analysis Using Geographic Information Systems, May- Aug,
2013
• Created map to analyze competitive advantage of selected stores
• Performed spatial analysis to evaluate market demand and supply
Flooding risk on Grand River Watershed, Advanced Environmental Research Method, Sep –Dec, 2013
• Identified factors relating to changes in temperature
• Create linear regression model to perform data analysis using SPSS and excel
• Analyze data using standard parametric and nonparametric statistical test and interpret its
meaning
Laboratory Report in Ecology, Field ecology, Oct-Nov, 2012
• Participated in actual field data collection with provided equipment
• Analyzed data collected from field experiment with support of peer-reviewed journals
• Performed critical thinking in report writing as well as good use of figures and tables to show
discussion clearly
Relevant courses: Environmental Analysis and Solutions II: Experiential Approaches, Human Geography,
Restoration Ecology, Physical Geography, Introduction to Geographic Information System, Field Ecology,
Advanced Environmental Research Method, Water Governance, Urban Water and Wastewater Management
AWARDS & SCHOLARSHIP
University of Waterloo Merit Scholarship for achieving academic excellence 2011-2012
University of Waterloo Faculty of Environment Entrance Scholarship for achieving academic excellence 2011-
2012
ACTIVITIES & INTERESTS
Chinese Debate Club member (Sep2011-current)
Nga Yu Crystal Vong
pg.2
• Participated in debate match held by Ontario Chinese Debate Association
• Demonstrated public speaking skills in competition and critical thinking during preparation
Tuen Mun Government Secondary School, Hong Kong, China
English Debate Club Committee Members (Sept. 2009 – July2010)
• Promoted English debate in exhibition
• Participated in local competition
Enjoy Figure skating, flute and piano
Contact this candidate