Customer Service Technician

Derrell M. Spraggins

*** ********** ***** ● Berea, OH 44017● 216-***-**** ● *******.*********@*****.***

SUMMARY

Highly talented Electronics Technician with profound experience in troubleshooting electrical

equipment and maintenance. Seeking an Electronics Technician position where my experience and

my Electronics Technology degree will help me achieve my full potential.

EDUCATION

Bryant & Stratton College Cleveland, OH

Associate of Applied Science Degree/ Electronic Technology

Anticipated Graduation 04/2014

Related Course Work: Circuits I Circuits II Digital Electronics Analog Electronics Industrial

Electronics Communications Microprocessor Control Programmable Controllers

PROFESSIONAL EXPERIENCE

Cleveland Housing Network Cleveland, OH 12/2013-3/2014

IT Internship (90 hours)

Manage time and projects effectively Help put processes in place to maintain a stable network

environment Assist with the troubleshooting, installation, and implementation of systems Develop

and monitor performance levels of software and hardware and evaluate Maintain hardware and

software maintenance agreements to ensure integrity of

Operations processes

Secrets Bar Brook Park, OH 08/2009-3/2013

Security

Over four years of hospitality experience.

Provided a safe and secure environment.

Monitored and anticipated guests needs.

Provided excellent customer service at all times.

TJ’s Incorporated Cleveland, OH 05/1997-04/2007

Roofing Specialist

Maintained, repaired, and removed/installed roofs.

Found and replaced joints and plywood.

Install shingles, metal, vapor barriers and asphalt

Maintained safety at all times.

Contact this candidate