Customer Service Manager

Profile

Customer service specialist with extensive management experience. A quick learner, energetic and driven. Versatile skill set in customer service, sales, cash management, food safety, first aid certified, written and verbal communication. Received multiple awards in customer service. Recognized skills in mentoring and mediating between employees, and in leading team projects.

Experience

Sales Associate, West 49; Windsor, On May 2014- Current

Daily tasks included sales, product knowledge, meet and exceed daily and weekly sale goals. During this time, I’ve learned to use my customer service skills to better connect on a one on one level and inspire them with the product.

Manager, Tim Hortons; Hamilton, On May 2010- May 2014

Daily tasks included cash management, inventory, product order, waste management, restaurant standards, scheduling, hiring, and staff reviews and coaching. During this time, I helped lead my team to win TDL’s Platinum awards recognized to stores best exemplifying restaurant standards 3 years in a row.

Prep Cook, Cottage Life; Hamilton, On June 2009- October 2009

Daily tasks included food prep, inventory, and kitchen maintenance. During this time, I learnt how to work as a team to deliver the best results possible. While also doing it in a timely manner.

Customer Service Representative, Protocol; Hamilton, On September 2009- May 2010

Daily tasks included contacting current customers and offer upgrades available to their account and data entry. During this time, I learnt how to demonstrate excellent customer service and up-sell appropriate add ons to there account.

Education

St. Jean de Brebeuf; Hamilton, On Ontario Secondary School Diploma, 2008

References

Paul McDonald; Owner Tim Hortons - 905-***-****

Denise McDonald; Owner Tim Horton - 905-***-****

Ashley Timson; General Manager Tim Hortons - 905-***-****

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