Customer Service Sales

Roy Rangel **** N Austin st #**. Pearland, TX ****1 832-***-****

Objective

Dynamic and results oriented. Articulate and persuasive in dealing with management, peers, staff, and diverse clientele. Consistently met and exceeded sales goals, while also mentoring staff to improve customer satisfaction. Strong decision making, leadership and marketing skills.

Summary of Achievements

• Coordinated accounts.

• Developed online network linking salesmen and retailers,

• Strong background in sales, merchandising, and staff development.

Experience

Ravago Avangard Pasadena, TX

Technician/supervisor Dealing with customers and making sure they are satisfied with our work. I have learned the work quickly I am sent out from time to time as a supervisor with a crew to get jobs done. I have few certifications to get into the plants and I do have a drivers license and a clean record. On occasion I do drive a crew cab f 350 with a trailer and forklift and also operate vacuum trucks. I can drive anything on wheels or even tracks.

Aamco transmissions. Pasadena, TX

Store manager/sales Met monthly and quarterly sales, quality, productivity and customer service goals. Made proactive contacts with assigned customers or prospects. For telephone contacts, I used recommended scripting to bypass the gatekeepers, reach the decision makers and to leave voicemail messages. For in person contacts, I approached customers in a friendly, professional manner.

Norman Frede Chevrolet, Houston, TX

Sales Consultant/Internet Manager

Consistently met monthly, quarterly and annual sales, quality, productivity and customer service goals. Made proactive contacts with assigned customers or prospects. For telephone contacts, I used recommended scripting to bypass the gatekeepers, reach the decision makers and to leave voicemail messages. For in person contacts, approached customers in a friendly, professional manner.

I set sales goals and ensured they are achieved apart from preparing sales forecasts. I prepared the sales budget and ensured that the budget is adhered to and makes projections of Internet sales revenues. My responsibility was to ensure that customer and sales efficiency is improved online. I provided an updated information online, required to research on the Internet and form partnerships.

Fort Bend Kia, Houston, TX Sales Consultant

Consistently met monthly, quarterly and annual sales, quality, productivity and customer service goals. Made proactive contacts with assigned customers or prospects. For telephone contacts, I used recommended scripting to bypass the gatekeepers, reach the decision makers and to leave voicemail messages. For in person contacts, she approaches customers in a friendly, professional manner.

Superior Carriers, Pasadena, TX Truck/Trailer Mechanic

Trailer mechanics maintain, diagnose, and repair trailers.

Juniors Roadside Service, Houston, TX Tire Tech/Sales

Install, balance, repair and rotate tires, stud tires for snow, repair run flat tires, retread worn off the road tires or complete other specialty tire work. Called tire repairers, identify and inflate tires correctly for the proper size. Remount wheels onto vehicles, raise vehicles using hydraulic jacks, locate punctures in tubeless tires and reassemble tires onto wheels. Replaced valve stems and remove puncturing objects.

Flora Sand Pit, Houston, TX Heavy Equipment Operator

Using heavy motorized equipment in earth or material moving operations. This could be operating a bulldozer, a forklift, a front end loader, a dump truck, a grader or any other heavy equipment that is necessary for the job.

Education

Pearland High School, Pearland, TX Diploma, May 2007

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