Management Staff
Resume:
Tracey Thompson
Charlotte, NC 28269
***********@*****.***
EXECUTIVE SUMMARY
Passionate, driven individual with over 19 years’ experience in the post-secondary education industry including
multisite management, Strategic leader who is focused on student satisfaction resulting in successful outcomes
Positive change agent who encourages employee engagement and leads change management initiatives
Excellent team builder, who fosters an ethical, high performing and collaborative environment, Hiring and
developing talent; mentoring, Results-driven to achieve operational goals, Implements and executes operational
policies and initiatives, Change agent for underperformance; Budgeting and P & L
Well versed in all Federal, State and accrediting body regulations.
CORE COMPETENCIES
Staff Development/Training Management Post-secondary Education Administration
Strategic Planning Compliance/Auditor
Conflict Resolutions Program Planning
Project Management Marketing
PROFESSIONAL EXPERIENCE
National Accrediting Commission of Career Arts and Sciences 09/2012 to Present
NACCAS Virginia
School Evaluator- (On Call)
Responsible for conducting non-routine audits, documenting & communicating findings and
recommendations,
Conduct risk assessments and preparation of work plans. Develop an understanding of the operations,
system processes and procedures used in areas being audited.
Review and test for compliance with institutional policies and procedures, applicable laws and
regulations through the inspection of physical operations,
Compile information and/or prepare reports and analyses setting forth results of compliance audits with
appropriate recommendations; perform subsequent audits to ensure complete and appropriate corrective
action
Empire Education Group, Concord NC 3/2004 to 4/2014
Empire Education Group, Cherry Hill NJ
Position: Dean/Campus Director/Fill-in Regional Director
Responsible for providing overall leadership, development and guidance to campus staff members in all
functional areas; ensured the school culture drove student success at all levels, including the
management of key metrics, retention, attendance, completion, placement, licensure and inventory
management,
Multisite management of 5-8 schools over 100 employees and 700 students,
All accreditation visits resulted in no limitations,
Compliance - Prepared and presented compliance data and presentations for various seminars,
workshops, meetings, etc. Assisted with the development and delivery of training on audit techniques as
well as operational and technical knowledge, performed additional functions and activities such as spot
checks, evaluation of self-certifications,
Responsible for school achieving goals in enrollment, educational metrics, student outcomes and
achievement of organizational established P & L,
Assigned to help schools that were underperforming and turned them around,
Lead team to achieved budgeted metric goals thru team development, improved school cultures, strong
student focus,
Nominated Executive Director of the year 2012,
Increased student population by 25%, achieved all budgeted goals and metrics
Exceeded monthly Admission goals consistently, established business procedures and standards to
achieve campus goals and increased student retention to 89%,
Hired, prepared training for staff and students, coached, motivated, and advised staff,
Conducted regular observations to support staff professional development, research, community
networking.
New Community Center, Newark, NJ 4/2000-2/2004
Position: Registrar/Department Manager
In charge of writing three major standards for (COE) Council on Occupational Education,
Responsibilities: hired, supervised, and evaluated the records and registration staff, (Registrar’s Office,
Admissions, Student Activities and Placement,
Organized and administer records, advising students, registrations and graduations functions, including
transcript evaluation,
Evaluated and developed course curriculums; worked on various projects,
Collected, recorded, maintained student records with FERPA guidelines, entered grades
Generated class rosters; report cards and student transcripts,
Collaborate with administrators, deans, faculty, IT and counselors to facilitate and improve services to
students, including catalog and registrations/records policy,
Bloomfield College Bloomfield, NJ 2/1991-4/2000
Position: Academic Advisor/Adjunct Instructor
Coordinated and implemented educational, social, and cultural activities,
Advisor/ and counseled students, Business, Sociology and Undecided majors,
Advised students on admissions, financial, course selection,
Piloted summer program for at-risk students,
Formulated and implement outreach activities for first year students,
Conducted interviews, placement testing, and registration of incoming freshmen,
Compiled monthly reports, data collection/data analysis and committee projects,
Monitored progress of students, midterm grades and, attendance and evaluated transcripts,
COMPUTER SKILLS
Windows Operations Systems Microsoft Office, Excel, Access, PowerPoint, Adobe
WebEx, Webinar, Class, Database, Team Boards, Skype and Datatel,
EDUCATION
Bloomfield College, BS Sociology- Graduated 1994
Norwich University, MA Education- Graduated 2000
PROFESSIONAL REFERENCES - Available Upon Request
Contact this candidate