Customer Service Administrative Assistant
Resume:
Robynn Samuel
Administrative Assistant/Receptionist - Sakura Finetek, USA
Hawthorne, CA
********@***.*** - 323-***-****
Professional, honest, loyal, dependable, hard working individual with strong interpersonal, leadership and
organizational skills. I am a self-starter with an aptitude for learning quickly. I am confident in my work and
make sure to see projects through to completion. I am also able to communicate with staff, customers and
patients on a professional and personal level.
WORK EXPERIENCE
Administrative Assistant/Receptionist
Sakura Finetek, USA - December 2012 to Present
Answering incoming calls directing them to the correct dept.
* Keeping visitor log current
* Scheduling office meetings and taking meeting minutes
* Invoicing
* Calendaring and scheduling
* Maintains office supplies inventory by checking stock to determine inventory level
* evaluating new office products/placing and expediting orders for supplies
* Creating letters for warranty contract's
* Order food service for company meetings
* Company phone service/problem solving.
Administrative Assistant
Southern California Edison - Edison, CA - December 2010 to October 2012
Extensive data entry
* Calendaring and scheduling
* Answering phones
* Scheduling office meetings and taking meeting minutes
* Order supplies and food service
* Scheduling employees
* Organize business meetings
* Invoicing
* Processed mail UPS/Fed Ex
* Prioritizing multiple assignments and daily tasks also adjusting to changing priorities
* Community Assessment research
* Creating and processing purchase requests, expense reports, timekeeping data
* Handling confidential files, documents and creating reports
Administrative Asst
UCLA Medical Center - December 2009 to December 2010
Schedule follow up appointments daily
* Check patients in and out
* Generate authorizations for procedures
* Verify insurance information
* Update new and old patients in Outlook with accurate information
* Prepare super bills to send to insurance billing service
* Extensive Data Input
* File confidential patient information
* Organize business meetings
* Take Meeting Minutes
* Calendaring and Scheduling
* Answer phones
* Prepare rooms for patient arrival
Customer Service Rep/ Call Center
Southern California Edison - Edison, CA - June 2008 to November 2009
Take high volume in-bound calls regarding customer accounts
* Partake in general administrative duties
* Handled troubleshooting calls to resolve one call resolution
* Handled new customer accounts on a computer terminal
* Answered inquiries concerning services
Coordinator/Patient Support
Health Care Partners - May 2007 to April 2008
Entered patient's medical information into data base
* Verified insurance
* Faxed over all reports to primary care doctors
* Discharged patients in the system
* Educated patients about medication use
* Scheduled patients for follow-up appointments
Supervisor/Dispatcher
Authorized Taxicab Supervisor - February 2004 to May 2007
Supervised taxicabs within the LAX airport area
* Assisted in customer service
* Handled conflict management with customer complaints
* Trained new employees
* Used problem solving techniques
* delegated new assignments as required
Administrative Asst
Chase Manhattan Bank - November 1999 to February 2004
Supervised staff
* Entered data
* Handled wage garnishments
* Resolved customer complaints
* Filed orders
* Processed mail
* Answered incoming calls
Administrative Asst
CocaCola Enterprise - April 1996 to November 1999
Administered tests to applicants and prepared new hire packets,
* Collected and reviewed resumes
* Set up orientations
* Answered high-volume incoming calls
* Filed and scheduled daily interviews
EDUCATION
Elcamino College
1999 to 2000
Washington Highschool
1987 to 1991
ADDITIONAL INFORMATION
COMPUTER SKILLS:
MS Word, MS Excel, MS Power Point, MS Access, MS Outlook, Lotus Notes, IDX, Oracle, QuickBooks, Data
Entry 10 key by touch 9,000+ kph
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