Customer Service Manager

Jodie Sarvari

*** ******* ****, ***** ****, ON K*A 3L0

Phone: (613) 281 - 0602

*****.*******@*******.***

Strengths and Abilities Summary:

Charismatic and confident public speaker/presenter and human relations representative with exceptional

verbal and written communication skills.

Organized, efficient, and detail-oriented. Ability to learn quickly, adapt flexibly, and take initiative.

Team player and respected leader. Ability to quickly establish friendly professional relationships with

colleagues.

Educational Background:

Willis College, Arnprior, ON, Jan 2014 - Jan 2015

Executive Business Office Administration

St. Mary Catholic School, Hamilton, ON, 2006-2010

Ontario Secondary School Diploma

Employment, Volunteer, and Placement Experiences:

Information Technology and Business/Office Administration:

Proficient with many computer applications including The Microsoft Office Suite (Word, Excel,

PowerPoint, Access, Publisher), Photoshop, electronic mail, QuickBooks, and Sage 50.

Organized and implemented presentations and training sessions/workshops for other employees on

utilizing the electronic devices (Point of Sales machines, Debit machine, etc.) and duties and

responsibilities in the workplace.

Assisted staff members with interfacing of various company software and hardware systems. Provided

ongoing support to colleagues through trouble-shooting and related assistance.

Created and managed all staff schedules.

Manage files systems by updating files and permanently disposing of files in a secure manner to uphold

confidentiality.

Proficient in editing. Carried out multiple editing tasks for testimonials, articles and news letters

Leadership, Organization, and Management:

Guided and managed colleagues with operations, policies, procedures, general needs, and other inquiries

as Manager of a fast paced working environment.

Responsible for regularly monitoring and evaluating employee performance.

Oversaw inventory, created and tracked supply orders, and received and managed inventory deliveries.

Organized and led presentation at local schools to inform students of the importance of eating healthily

and how the organization’s products met those requirements.

Researched and collaborated with field representatives in order to improve operations an increase

growth of the franchise.

Human Resources and Public Relations:

Interviewed and hired new staff members, as well as relieve individuals that are unproductive to the

organization.

Provided quality customer service

Resolved numerous scheduling, employee, and customer conflicts.

Fielded customer complaints, questions, concerns, and areas for improvement and shared the

information with other managers and field representatives.

Acted as care provider for residents of a nursing home by attending to their social and simple physical

needs.

Led individual and group lessons in the area of curling to youth of all ages

Assisted in fundraiser event preparation and executing

Employment Background:

Manager, Subway, Arnprior, Feb 2012- Jan 2014

Customer Service Representative, Subway, Arnprior, July 2011-Jan 2012

Volunteer Experiences:

Arnprior,ON, 2013 – Present

Little Rocks

Oakville Trafalger Memorial Hospital Oakville, ON, 2010

Brock Equestrian Centre Flamborough, ON, 2008 - 2010

Hawksview Farms Flamborough, ON, 2003 - 2009

Alexander Place Nursing Home Flamborough, ON, 2005 - 2007

References available upon request

Contact this candidate