Operations Coordinator/Timekeeper

Hazel Ann Hope

P. O. Box *** * Houston, TX ***** * 832-***-**** * *********@*****.***

EDUCATION

Cuyahoga Community College, 2010 Associate of Arts Degree, Cleveland, OH

Washington High School, 1973 High School Diploma, Lake Charles, LA

JOB EXPERIENCE

Cleveland Clinic Hospital (Cleveland, OH)

Operations Coordinator/Timekeeper

(June 1976 –April 2013)

WORK EXPERIENCE

Used Microsoft Office Tools to enter data for various reports

Trained employees to ensure that excellent customer service was provided to patients and

their families

Maneuvered daily schedule to ensure a smooth workflow and completion of tasks within the

expected time.

Slashed payroll/overtime costs by negotiating off days with FT/PT employees, yet ensuring

excellent performance to all clients

Updated files of employees and recorded time and performance of temporary workers.

Utilized project management skills to plan and coordinate activities/events to ensure

projects were completed within expected timeline

Provided monthly project status updates which included targets, milestones and project

risks and recommendations for remediation

Effectively worked with employees to build effective and productive work groups, providing

training and coaching in effective problem/resolution techniques

Used effective coaching and team building techniques to evaluate employee performance

and identify improvement and growth development opportunities

Assisted manager during job fairs and interviewing process in search of ideal candidates for

the clinic

ADDITIONAL SKILLS

Knowledgeable of Office Suite of Applications

Skilled in use of Kronos Timekeeping System

REFERENCES

Available upon request

Contact this candidate