Customer Service Technician

JOHNSON T. NGUYEN

Houston, TX, *****, Phone: 281-***-****, acg91q@r.postjobfree.com

CAREER GOAL:

Achieve a Network Administrator to work with network Server, network security, and configuration network Router and Switch.

• QOS Quality of service configuration

• Configuring/Troubleshooting TCP/IP protocol suite, Quality of Service

• Configuring/Troubleshooting AT&T Connect Conferencing

• Excellent communication and presentation skills

• Support Data Center Architecture * Network, Server, Storage

• Responsible for the effective provisioning, installation/configuration, operation, and maintenance of systems hardware

and software.

• Ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational

values, enabling staff and Partners.

EDUCATION:

• 09- 28th, 2014

Bachelor Degree of Information Technology: Network Administrator (IT)

American InterContinental University Houston Texas

o Relevant Coursework: Network Project, Network Admins, Network securities

• Master Degree of MBA in American InterContinental University

(Expected: 09-2015)

• Arapahoe Community College Littleton, CO 09/2000-05/2002

• Major: Computer Information Systems-Associate of Science ( Under Graduate)

• State Tech Institute Memphis TN 09/1996-04/1999

• Major: Computer Engineering (under Graduate)

SKILLS:

• Build PC/Laptop/Desktop from scratch (able to build the complete PC system)

• Troubleshoot systems on PC (Troubleshooting and correcting the Network issues, software conflict, hardware malfunction,

updated Operating Systems, Network security and All)

• Network Administrator (built my own network system, maintain the network security, and monitor network activities included

update, troubleshoot)

• Capable of maintaining/troubleshooting Servers (Experience with small network system)

• MAGIX Movie Edit Pro (Editing video, Adding sounds, Title, Transfer projects via WLAN)

• PHOTOSHOP(Editing the pictures)

• 3D ALBUM (Creating Photo Able clip)

• MICROSOFT OFFICE (Over 10 yrs. Working with Word on the report)

• AUTOCAD (Design the Electronic part and Circuits)

• Built and maintain a Small Network from home using switch and router

EXPERIENCE:

Exel Logistics

Equipment operator / Assistant Operator/ Customer Service 2005- Present Quality Control

• Consult with Hewlett Packard Engineering Department regarding purging defective Computer Products; Servers, Desktops

exclusively used by Facebook, Twitter, Yahoo, and Google.

• Serve as a technical liaison between quality control and other departments, vendors, or contractors.

• Process inbound damaged products and conduct triage to see if product can be fixes onsite.

• Responsible for analyzing and inspecting products and creating RTV (Return to Vendor) tickets in order to send defective

products back to Vendors.

• Enter product shipping locations and other shipping data into SAP system.

• Eight + years of Folk Lift operator, put away, moving, load, unload with reach truck. Order-pick, sit down folk-lift.

• 8+ years of Inventory control in the Warehouse and Data entry in the SAP system, Quality inspection, and customer serviced.

PPS Inc. 3/2008-06/2010

Diagnostic/Final Test Technician

• Responsible for Trouble shooting mobile phones for problems, and sending the phones to the designated Technician to Repair

JOHNSON T. NGUYEN

Houston, TX, 77083, Phone: 281-***-****, acg91q@r.postjobfree.com

• Use specific diagnostic software to troubleshoot cells phone before sent to repair.

• Use the software again as a final test of the product to ensure phone has been fixed and then sent to customer. (Quality

Assurance and Quality inspection)

RFID Inc. Aurora, Colorado 03/2003-09/2005

Soldering Technician

• Grind, buff, and bend edges of computer boards to join to ensure snug fit, using power grinder and hand tools.

• Soldering with Hi-temp, Disorders, solder surface mounts and drill holes, solder pad wires connecting with solder, solder gold

and silver, solder DP9 cable.

• Served as QA after soldering process is complete, and then testing products.

• Also served as Production Supervisor and trained employees in shipping and receiving and stocking.

Post Office Aurora Colorado 06-2004-01/2005

Mail sorting

• Sorting mail to make sure it go to the correct destination, working with the machine to sorting mail, Computer will sorting mail

itself, I was the operator to make sure nothing wrong with the computer and it sorting the mail correctly to its destination.

IBM Memphis TN 06/1996- 04/1999

Diagnostic Technician

• Diagnostic and troubleshooting the ThinkPad laptop to find the problems, prior to send to repair, also installing and replace the

hardware and running the diagnostic software, QA test before send the unit back to the customers.

FedEx Memphis TN

Equipment Operation 05/1994-09/1997

• Equipment operator: Tug driver to load and unload the packages from the airplanes and trailers to ship to the correct destination.

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