Sales Customer Service

Terri DeMaio

*** *** ******* ****, ***** Park, New York 11754

631-***-**** ***********@*****.***

SUMMARY OF QUALIFICATIONS

** + years experience supporting various executive level employees

Energetic self-starter with strong communication, organizational and

interpersonal skills

Excellent research and writing skills and extremely detailed orientated

Proficient in Microsoft Word, PowerPoint, Excel, Outlook and Lotus Notes

EXPERIENCE

Agua Enerviva, Bethpage, NY (Dec 2012 to Present)

Agua Enerviv is a new concept in healthfully minded, naturally energizing

beverages, combining the best of all categories - sports drinks, enhanced

waters, and energy drinks, tied together with the flavor and vibrancy

associated with Hispanic culture.

Executive Assistant to President

Conserves executive's time by reading, researching, and routing

correspondence; drafting letters and documents; collecting and analyzing

information; initiating telecommunications.

Maintain executive's appointment schedule by planning and scheduling

meetings, conferences, teleconferences, and travel.

Represent the executive by attending meetings in the executive's absence;

speaking for the executive.

Welcome guests and customers by greeting them, in person or on the

telephone; answering or directing inquiries.

Maintain customer confidence and protects operations by keeping information

confidential.

Prepare reports by collecting and analyzing information.

Maintain office supplies inventory by checking stock to determine inventory

level; anticipating needed supplies; evaluating new office products;

placing and expediting orders for supplies; verifying receipt of supplies.

Maintain professional and technical knowledge by attending educational

workshops; reviewing professional publications; establishing personal

networks; participating in professional societies

The Coca-Cola Company, Whitestone, NY (2001 to Nov 2012)

Glac au, is a business unit of The Coca-Cola Company, produces and markets

a variety of enhanced waters such as vitaminwater, vitaminwater zero,

Smartwater, FUZE and POWERade.

Executive Assistant to President

Design seasonal presentations for entire line of products for regional

sales meetings

Develop tracking and trending reports using multi-level Excel spreadsheets

that are utilized by executive management to review cost analysis and

statistics

Coordinate national sales meeting

Arrange travel reservations including worldwide flights, car service

Update and maintain calendars

Act as a liaison and maintain open lines of communication among senior

executives, board members, shareholders, middle management and

administrative staff

Oversee the scheduling of meetings, travel arrangements, personal events

and conference calls

Develop special menus and invitations for private parties

Responsible for general administrative duties including telephone support,

management of internal and external mail, order office supplies and greet

guests and top clientele

Maintain confidential client details and personal files in up-to-date

filing system

Perform billing and accounting for over 350 distributors, reconcile and

monitor balances

Coordinated and responded to complex customer telecommunications requests,

resulting in increased sales and customer satisfaction

Conduct extensive internet research on competitors and potential

acquisitions

Handle personal shopping, family doctor appointments, health insurance

claims, supervise bank accounts, house and car repairs and schedule family

vacations

Communicate frequently with personal accountants, attorneys, physicians and

insurance companies

On call 24 hours a day, 7 days a week

PepsiCo, Norwalk, CT (1998 to 2001)

South Beach Beverage Company (SoBe), a division of PepsiCo, makes and

bottles exotic teas, fruit juices and blends, elixirs, vitamin- and

antioxidant-enhanced water (Lifewater), and sports drinks.

Executive Assistant to Senior Vice President of Sales

Provided superior administrative support to Senior Vice President,

including all aspects of sales administration, budget preparation and

financial management

Coordinated and managed national sales meetings and distributor incentives

Arranged all travel for Senior Vice President and entire sales force

Coordinated and managed trade shows

Created highly effective organizational and filing systems, including quick

and thorough indexing, filing and offsite storage, resulting in easy access

to critical information and streamlined office functioning

Designed spreadsheets and graphs for quarterly and annual financial reports

to management showing success rate of sales force and gross profit

Composed domestic and international correspondence

Updated and maintained top executives calendars

Answered and screened a high volume of incoming calls and in-person

inquiries from clients and colleagues, providing information and referrals

as needed

Managed finances for domestic and international projects

Developed, formatted and maintained sales databases and utilized databases

to organize and maintain company records, new orders and quotes

Recruited, hired, supervised and trained administrative support with

departmental tasks

Provided extensive telephone customer service with detailed product and

pricing information

Big Geyser, Brooklyn, NY (1995 - 1998)

Big Geyser is one of New York's Largest Independent Non-Alcoholic Beverage

Distributors carrying brands such as Crystal Geyser, Mistic Brands Vitamin

Water, Smart Water, Apple & Eve Juices, Honest Tea, Perrier Sparkling

Waters, San Pellegrino and Campbell's V8 Juices. Big Geyser currently

employs over 200 employees and has 60 routes, servicing more than 20,000

accounts.

Administrative Assistant

Provide administrative support to Chief Operating Officer

Operated phone system (30 lines and intercom)

Ordered supplies, typed invoices, charts, letters, memos, sorted and filed

contracts

Prepared legal documents and correspondence from dictation

EDUCATION

Middle College, Long Island City, NY

References available upon request

Contact this candidate