Customer Service High School

Location:

Posted:

January 04, 2015

BING YUE LAI

E: ****.***@***.*** • M: 347-***-**** • 2333 Utica Ave Brooklyn, NY 11234

WORK EXPERIENCE

Software Developer/IT, Outerstuff Limited November 2013 – November 2014

• Support the CTO and other members of the IT department.

• Aid the development and implementation of the company's new enterprise resource planning system, Simparel.

• Tailor Simparel to fit the needs of the business by working closely with product planning department; inventory

management department, warehouse department.

• Summary: Develop a keen understanding of the function of each department; Advance hands-on C coding and

database skills. Elevate awareness in the direct impact of business / IT functions to profit margins in a fast growing

business setting.

Computer and Software Technician, NYU ITS Department October 2011 – November 2013

• Provide technical support to end users, and serve as technical resource to other help desk personnel.

• Assist users on various hardware, software related issues.

• Maintain detailed knowledge of all University supported software/applications and perform routine software upgrades.

• Assure client requirements are met in a courteous and timely fashion.

• Summary: Gain experience on solving problems remotely; develop customer service and soft skills; staying current on

the latest software and applications.

TECHNICAL SKILLS

• Languages: Java, Python, R, JavaScript, HTML, SQL, C, CSS

• Server Technologies: Node

• Operating Systems: Windows, UNIX, Linux

• Database Systems: MongoDB

• Project website: www.github.com/binglai

RELATED COURSES

• •

Data Structures Applied Internet Technology

• •

Computer Systems Organization Calculus I, II, III

• •

Operating Systems Discrete Mathematics

• Computing with Large Data Sets

LEADERSHIP SKILLS

• Treasurer of Alpha Phi Zeta Sorority: Spring 2013 – Current

FOREIGN LANGUAGE SKILLS

• Fluent in Mandarin, Xi’an (Chinese)

EDUCATION

New York University, College of Arts and Sciences, New York, NY

Bachelor of Science in Computer Science, Expected May 2015

New Explorations into Science, Math, and Technology High School, New York, NY