Customer Service Data Entry

Contikki Reed

***** ******** ****** ************, ** 46236

Cell 317-***-**** / E-Mail: *************@*****.***

PROFESSIONAL SKILLS SUMMARY

• Congenial and enthusiastic contributor and supporter of team and individuals goals. Knowledge of

office practices and procedures.

• Strong attention to details by delivering outstanding results, leading to increased levels to

responsibility and recognition. Meet deadlines and independent thinker.

• Excellent analytical, organizational and communication skills to work effectively with people from

diverse professional and cultural backgrounds. Proven ability to prioritize and handle multiple tasks in

a challenging environment.

• Filing, Customer Service, oral and written communications. Exercise independent judgment,

decision-making abilities and high level of confidentiality. Collaborate with various levels of

management to gather information pertaining to key issues.

• Communicate well with external contacts to properly handle direction of business relations. Manage

details of multi-party conference calls, luncheons, travel arrangements, calendars, itineraries, agendas

and preparation of expense reports. Execute word processing projects, including large-scale

mailings, and correspondence.

• Handle inventory and requisitioning of supplies.

EDUCATION

Mississippi Valley State University, Itta Bena, MS 38941

Business Administration, December 2007

Mississippi Delta Community College, Moorhead, MS 38761

Associate of Applied Science Degree, Office System Technology, May 2005

Amanda Elzy High School, Greenwood, MS 38930 High School Diploma, June 1995

COMPUTER SKILLS

• Windows Vista and Windows XP • Microsoft Office Suite (Word, Access, Excel, PowerPoint), Word

Perfect 11 and SCT Banner • Learn new software applications quickly

EMPLOYMENT EXPERIENCE

Sears, Indianapolis, IN/May 2014 – Sept 2014

Customer Advocate

• Serves as the district’s single point of contact and works to identify issues and reduce the number of

times the technicians need to complete a service event by identifying and providing recommendation

to reduce the number of times needed to correction action on root cause of issue.

• Coordinates with district leadership to identify issues and reduce the number of times needed to

reschedule a customer service event. Leads the support processes around managing aging orders in

order to improve the service recovery experience.

Resume

Page 2’

• Act as the single point of contact for customer inquiries and escalation. Responsible for the oversight

and successful resolution of all regulatory and escalated customer complaints.

Department of Human Service / Greenwood, MS- October 2010-May2013

Eligibility Worker I

• Evaluated information obtained from the client and other sources to determine eligibility for clients.

• Determined the level of benefits to which the client is entitled by making complex mathematical

computations and/or complex computer entries. Interviewed clients to obtain and verify information

required to make an eligibility determination.

• Reviewed and interpreted information provided on a variety of forms by the client to determine

eligibility. Interpreted regulations to clients, including their rights and responsibilities. Organized

caseload so that case records and documents are processed and updated within specific time limits

established by State regulations.

• Communicated both orally and in writing with clients for initial and ongoing eligibility determination

while maintaining confidentiality. Responded to daily alerts and random moment samples. Responded

to questions and complaints of clients face to face and over the phone.

Mississippi Valley State University, Itta Bena, MS-August 2007-September 2010

Data Administrator

• Managed external databases and reviewed historical data. Updated database with address changes.

Responded to data request from other departments. Supported the goals of development office related

to donor stewardship, fundraising strategies, and the overall approach of a comprehensive fundraising

practice.

• Maintained the highest level of confidentiality and sensitivity regarding all university business.

Entered, maintained and retrieved accurate data records of donor files. Assisted in record keeping,

database management, as well as assisting in the identification of funding opportunities through online

foundation research. Typed requisitions for payments, made travel and meeting arrangements, and

maintained inventory. Served as the Administrative Assistant backup.

Resume

Page 3’

Mississippi Valley State University, Itta Bena, MS/October2006-June 2007

Data Entry Clerk

• Operated Multi-line phone system and placed local and long distance phone call upon request.

• Updated and consolidated data using Excel and Banner. Performed grant searches using Big Online

software and typed correspondence.

Executive Group, Grenada, MS/May 2006-October2006

Data Entry Clerk

• Filed, typed, and organized photography. Assisted with taking photography.

Indywood Glen Personal Care Home, Greenwood, MS-September2005-November2005

Residential Assistant

• Transferred residents in and out of bed within the facility. Assisted with grooming and daily needs.

Delta HealthPartners Healthy Start Initiative, Greenville, MS February 2002-July 2005

Data Entry Clerk

• Operated a Multi-line phone system and routed calls within office. Responsible for implementation

of quality assurance. Organized and maintained a filing system for classifying, retrieving and

correspondences, records, reports and other documents. Assisted with monthly reports as required by

the quality assurance department.

• Composed letters, memos and data entry. Routed correspondences and other materials by name or

functional area of the quality assurance department in order to ensure such materials are distributed in a

timely manner. Collected, analyzed and compiled data agency software. Track all information and

correspondence regarding requests for access from medical charts and data forms. • Placed local and

long distance calls upon request to various officials and other parties; referred incoming calls and

visitors to the appropriate person or functional. Located and assembles information for various

reports, briefings, meetings and conferences.

Contact this candidate