Training Customer
Resume:
Aamir Khan
Sector- **, Noida U.P.
Contact no. :- +91-981*******
Email id - *********@*******.***
Career Objective:
Seeking a position to use my functional Skills to Perform as an individual and help the customers to resolve there problems leading a team with greater efficiency.
Skill sets:
-Strong written and oral communication
-Good interpersonal abilities
-Quick learner
-Team Player
-In depth technical knowledge of home appliances
-Good reasoning ability
-Confident
Training Attended :
-Knowledge of voice modulation
-Accent Neutralization
-Other communication skills
-Voice process training
-Product Knowledge
Employer –
vcare from 16 Sep,2014 till date 16 Jan as Customer care Executive
Responsibilities Handled:
Providing customer services and understanding the needs of the client
-Managing the team effectively to ensure achievement of target and performance
-Presentation of proposals for business development.
-Establishing work plans
-Delegating assignments to team members
-Supporting customers by emailing and online chats by giving them technical solution of their product in use
-Documenting problems of a particular product in large numbers & reporting to company and concerned department
-Review and sign off on requirements, process flows, gaps, and design documents.
-To study the functionality and business process changes and suggest necessary actions to be taken and training to be provided to the team members
-Socialize the changes in business processes and organizational design
-Training the new employees in the voice process as well as in the technicalities of the product to provide support to customers
-Generating leads and business opportunities.
-Communicating with clients regarding grievances from the company and also giving new information on new products or services.
-Making calls to the customer after generation of their first bill
-Determining the needs of the client
-Overseeing the quality of deliverables
Academia
Std. Name of School. Year Of Passing . Marks Scored
10th Std. DPS, Noida. 2012 89.00%
12th Std. MAF,Academy Sr. secondary School, Noida. 2014 75.00%
Achievements
-Awarded as best team player of school
-Participated in debate competition
-Participated in art & Craft competition in Noida
Personal Details:
-DOB:26.08.1995
-Languages known: English, Hindi, Urdu,
-Hobbies: Playing chess, Making friends, Playing football.
Contact this candidate